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Larry H. Miller Chrysler Jeep Dodge RAM Surprise

(2,306 reviews)
Visit Larry H. Miller Chrysler Jeep Dodge RAM Surprise
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 6 awards
2015 state dealer award 2015 state dealer award
2022 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (480) 801-6389 (480) 801-6389
Used (480) 801-6348 (480) 801-6348
Service (480) 801-6488 (480) 801-6488

Reviews

(2,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Chrysler Jeep Dodge RAM Surprise from DealerRater.

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Seem to have been a bother when I brought my truck in for...

Seem to have been a bother when I brought my truck in for services. Although I asked to have the brakes measured when the tires were rotated no measurements were noted and the service writer was gone. Nowhere to be found. I won’t be back for any purpose.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Scott, thank you for your review. Its unfortunate to hear that your concerns weren’t addressed completely. If you would like to reach out to me I can answer any questions and figure out why this may have slipped through the cracks. Thank you. - Judd Kall, Service Manager, (623) 537-5053

Consumer response

Thank you for your response but the key word here is "Service". I don't feel the employees in your department take that word to heart. The service writer was argumentative and down right belligerent and when I came to pick my truck up he was nowhere to be found to answer any questions I had. The feeling I got from listening to the other employees was the discontent ran deep through the entire service department and it showed in their treatment of the customers.

Great , friendly and brandon was helpful with all the...

Great , friendly and brandon was helpful with all the details. Most definitely best experience in purchasing new vehicles. recommending all my friends to the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager

Me and my husband have been shopping for a truck for a...

Me and my husband have been shopping for a truck for a while now and we decided on a dodge truck and went in decided to go and buy our truck , as soon as we got there we were helped by a man named Patrick and immediately everything felt off , we told him what we were looking for exactly and he keep trying to sell us something diffrent , mind you we had been looking for a while and we knew exactly what we wanted , and saw that we drive a jeep patriot that we actually bought from the same location , and then proceeded to say how he taught it was a big jump from a patriot to a truck , my husband test drove a truck and on the test drive begins to say if we were able to afford such a truck and if we instead wanted to see something cheaper instead , and making rude and racial comments until we go fed up and decided to leave the dealership two other men working there approched us before leaving and just laughed at the situation and just said they couldn’t believe that he had made those comments but nothing was done about it ! We were decided on a dodge truck but now i will take my business elsewhere do not recommend what so ever

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Stephanie. This is definitely not the way we want our customers to feel. Please reach out to me so I can learn the details of this interaction and make sure that it’s handled properly. Thank you. - Marshall Clark, General Manager

HORRIBLE

Me and my husband have been shopping for a truck for a while now and we decided on a dodge truck and went in decided to go and buy our truck , as soon as we got there we were helped by a man named Patrick and immediately everything felt off , we told him what we were looking for exactly and he keep trying to sell us something diffrent , mind you we had been looking for a while and we knew exactly what we wanted , and saw that we drive a jeep patriot that we actually bought from the same location , and then proceeded to say how he taught it was a big jump from a patriot to a truck , my husband test drove a truck and on the test drive begins to say if we were able to afford such a truck and if we instead wanted to see something cheaper instead , and making rude and racial comments until we go fed up and decided to leave the dealership two other men working there approched us before leaving and just laughed at the situation and just said they couldn’t believe that he had made those comments but nothing was done about it ! We were decided on a dodge truck but now i will take my business elsewhere do not recommend what so ever

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your feedback, Stephanie. This is definitely not the way we want our customers to feel. Please reach out to me so I can learn the details of this interaction and make sure that it’s handled properly. Thank you. - Marshall Clark, General Manager

Good place full of good cars and good trucks. I wish I...

Good place full of good cars and good trucks. I wish I could afford to buy about 5 of them, but I'd settle for one hellcat lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

Customer customer always comes first. Kyle handled my...

Customer customer always comes first. Kyle handled my needs and quickly had me back on the road the same day. Kyle has a customer for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

I absolutely love my new Jeep Grand Cherokee and my...

I absolutely love my new Jeep Grand Cherokee and my buying experience was effortless and timely. I would highly recommend this dealership to anyone looking for a beautiful car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Marshall Clark, General Manager

Went for oil change and 10,000 mile check up. Great...

Went for oil change and 10,000 mile check up. Great service , great job and very timely ,professional and friendly. Will go back again. Love the new Journey!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Marshall Clark, General Manager

This is an awful dealership in general. Their presence...

This is an awful dealership in general. Their presence and communication are ridiculously pushy and annoying, until you've bought something, and then they have no clue who you are and no longer exist to them. That being said, I paid about what I expected to for a new car and I am happy with the car. However the dealers made offers and promises that I didn't expect them to keep, but it would have been nice if they had even tried to even come to a more reasonable response when I asked about their written offers. They are extremely dishonest here, I wil never be back, even if that means I pay more somewhere else. The people at this dealership will lie to you (more than most) and then they will tell more lies about how the other person will be in trouble, for offering something that they didn't have permission to, not in trouble for lying to a customer, and then lied to some more, just because that's how they are here. I highly recommend NOT going to this dealership, EVER. I should have just left.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Brian. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Marshall Clark, General Manager

Took my car back in to have the grease cleaned out of it...

Took my car back in to have the grease cleaned out of it from the past few times that the service technicians and advisers failed to make sure it was done. Judd set me up with Scarlet Padilla to have this taken care of. She is the only person in a while, other than a chosen few, who actually cared about how I felt about my car and the condition I received it in after service had been performed on it. She had it cleaned to my specifications, as well as removing the grease smell. She even took care of a different issue that occurred while the car was in the dealerships possession. I was seriously impressed. Her professionalism AND personal approach to me as a customer gave me a feeling that she really knows how a person feels about their car and how it is cared for when being repaired. Her approach should be used as a training tool. A customer can get stressed when they have to spend money and time to take their car to a shop for repairs. When they have to take it back to get it cleaned out because a sloppy mechanic doesn’t take the precautions to keep that residue cleaned up, it looks like they don’t care. When I get a monotone answer on whether it was cleaned after a repair, I know it wasn’t. Car repairs are insanely expensive and the way Scarlet interacts with a customer and made sure my car was taken care of softens that blow just a bit. The ratings below are for Scarlet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager