Reviews
Write a reviewJustin is amazing, and gave great service.
Justin is amazing, and gave great service. Very communicative, knowledgeable, and helpful! It was a pleasure working with him.
Justin is amazing, and gave great service.
Justin is amazing, and gave great service. Very communicative, knowledgeable, and helpful! It was a pleasure working with him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Defective
In the past my service has been going. This particular issue has been not good at all. My Q screen is cracking in my cadillac and I tried to get it replaced for free I was told they can't do this but they offered me a low repair Price so I said yes because I need it as you all now the Q screen controls the Bluetooth air-conditioning etc. No one has reached out for the fix. And no one can tell me why it happens and how to prevent it from happening all I Hear is its common so in that case why should we have to pay for a defect. Just saying 👀
Defective
In the past my service has been going. This particular issue has been not good at all. My Q screen is cracking in my cadillac and I tried to get it replaced for free I was told they can't do this but they offered me a low repair Price so I said yes because I need it as you all now the Q screen controls the Bluetooth air-conditioning etc. No one has reached out for the fix. And no one can tell me why it happens and how to prevent it from happening all I Hear is its common so in that case why should we have to pay for a defect. Just saying 👀
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review and we totally understand and empathize with your situation which is why we went above and beyond on your behalf by contacting Cadillac the manufacture that builds the vehicle and the Cue Screen and got them to authorize to cover all but $148.61 of a $1600 replacement. You mention that we did not get back to you, however you had told us you were going to reach out to Cadillac to get 100% of the repair covered so were respecting your time and allowing you to do this. I apologize if you felt different. Please contact your Advisor David Johns to schedule your Cue screen replacement. 925-934-9300
Dan Bollman
Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule which was very nice as well. I have always had great service with Michael Stead.
Dan Bollman
Extremely friendly and prepared for my appointment from the moment I arrived until I left with my car again. Repairs were completed ahead of schedule which was very nice as well. I have always had great service with Michael Stead.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Melissa Kangas | General Manager | mkangas@steadcadillac.com | 925.934.9300
embarassing
Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.
embarassing
Car was there for two weeks. 125 miles later on my sports car I get it back with no gas. Had to get gas before my 6 mile drive home. But having the foreman drive my car home was no problem to figure out the problem, but having been told me he lives 45 miles away would have been a good thing to know. Or were they just joy riding my 560hp sports car. Be cautious people.
- Customer service
- 3.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stead
Great! Staff always very professional. I've been coming here for years and will continue.
Stead
Great! Staff always very professional. I've been coming here for years and will continue.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service
Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back to me, but have not.
Service
Great customer service and clean facility. The only negative is I’ve asked 3 times for an extended warranty and they keep telling me they’ll get back to me, but have not.
- Customer service
- 4.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Engine Light
I work with David Johns and his has been excellent.
Engine Light
I work with David Johns and his has been excellent.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
madman
dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,
madman
dropped it off and picked it up 6 hours later. did not interact with staff other than what needed to be services.,
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Yolanda Jones
We always experience great service! The entire team is awesome.
Yolanda Jones
We always experience great service! The entire team is awesome.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Replacing our Escalade
Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with
Replacing our Escalade
Melissa, & Aric were very helpful in our repurchase of the 2017 Escalade. They were a pleasure to work with
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase