Thurston Auto Plaza

3.3 out of 5 3.3

Reviews

3.3 out of 5 3.3
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 8, 2020

    I would highly recommend the salesman Brian Martinazzi and the finance dude Jack. They gave me exactually the deal I wanted on very short notice. Kudos... Thurston Auto Plaza in Ukiah, CA.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 8, 2019

    Try charge me for nothing being done to car , said motor blown but couldn?t start, so how could they tell?!?!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 14, 2014

    Looking for a specific Tacoma to replace my existing one, I spent several weeks searching and contacting over four (4) dealerships close to my home, NONE... returned any calls or emails. Evidently, they didn't want to sell a truck or they felt I wasn't serious. I was definitely buying one and actually contacted my local dealer 4 times by email and left 3 voice messages (without one being returned), and a few others twice each with no response. I searched more on the internet every few days and found the exact truck I wanted on Cars.com with Thurston Toyota. I immediately contacted the dealer early in the morning Thursday by email through the Cars.com site as well as their own website. I got a call within an hour along with several emails from them and made a contingency purchase over the phone. Friday morning I drove 200mi to the dealership to finalize the deal. Does that tell you I was ready to buy!!! Upon arriving the truck in question was ready to go. I parked mine near it and the sales manager (Jeff) was impressed on how well my truck looked (I take care of things). My only reason for trading was I am now in need of a 4x4. We sat and discussed trade-in and sale price from the day before over the phone and I was ready but wanted a little more for my truck. Jeff got close enough (within 10%) of my request and I approved. Also getting some off the MSRP, I felt the deal was good for both. Overall it was a pleasant purchasing transaction. We covered the different aspects of the truck that I didn't have on my old one, took a test drive and then had him explain a few features to make sure I knew how to work them (even though I'll go through the owners manuals). I can't say thank you enough for their attention to the customer. After all, we're helping them too. If you or your friends/family/acquaintances are in the need for a new Toyota (or even Chevrolet they sell them too) be sure to give them a shout out. You will NOT be disappointed.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 22, 2019

    Called to inquire on a RAV 4, spoke with Tim who was going to check if vehicle was available. Also had some specific questions as we live an hour away.... No return call, we will be making our purchase at another location.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    February 22, 2019

    My car came back broken and full of old water and mold. All I had done was the ignition. For 820...

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2017

    I am currently shopping for a new Accord and your salesman Brett Byrd has bee very helpful I have to still make my final decision. I have been having... my current Honda Accord serviced at this facility for years and have only good things to say about their customer service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 8, 2014

    the best sales people ever!!!!!!!! sales staff ( John Rodarte) bent over backwards to get me into my new 2015 toyota carmry

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?