The service department is horrible, four months they had my truck, Tom Fetzer and Mike Pappas lied about what they were doing, or more accurately not doing... so my truck sat there, over four months my truck left their shop six times three times I had to tow it back and twice I didn’t make it out of the parking lot before I returned it, finally completely frustrated by their incompetence I had it towed away to a real service department across town at Fowler, way nicer folks
I would highly recommend the salesman Brian Martinazzi and the finance dude Jack. They gave me exactually the deal I wanted on very short notice. Kudos... Thurston Auto Plaza in Ukiah, CA.
Looking for a specific Tacoma to replace my existing one, I spent several weeks searching and contacting over four (4) dealerships close to my home, NONE... returned any calls or emails. Evidently, they didn't want to sell a truck or they felt I wasn't serious. I was definitely buying one and actually contacted my local dealer 4 times by email and left 3 voice messages (without one being returned), and a few others twice each with no response. I searched more on the internet every few days and found the exact truck I wanted on Cars.com with Thurston Toyota. I immediately contacted the dealer early in the morning Thursday by email through the Cars.com site as well as their own website. I got a call within an hour along with several emails from them and made a contingency purchase over the phone. Friday morning I drove 200mi to the dealership to finalize the deal. Does that tell you I was ready to buy!!! Upon arriving the truck in question was ready to go. I parked mine near it and the sales manager (Jeff) was impressed on how well my truck looked (I take care of things). My only reason for trading was I am now in need of a 4x4. We sat and discussed trade-in and sale price from the day before over the phone and I was ready but wanted a little more for my truck. Jeff got close enough (within 10%) of my request and I approved. Also getting some off the MSRP, I felt the deal was good for both. Overall it was a pleasant purchasing transaction. We covered the different aspects of the truck that I didn't have on my old one, took a test drive and then had him explain a few features to make sure I knew how to work them (even though I'll go through the owners manuals). I can't say thank you enough for their attention to the customer. After all, we're helping them too. If you or your friends/family/acquaintances are in the need for a new Toyota (or even Chevrolet they sell them too) be sure to give them a shout out. You will NOT be disappointed.
Try charge me for nothing being done to car , said motor blown but couldn?t start, so how could they tell?!?!
Called to inquire on a RAV 4, spoke with Tim who was going to check if vehicle was available. Also had some specific questions as we live an hour away.... No return call, we will be making our purchase at another location.
My car came back broken and full of old water and mold. All I had done was the ignition. For 820...
I am currently shopping for a new Accord and your salesman Brett Byrd has bee very helpful I have to still make my final decision. I have been having... my current Honda Accord serviced at this facility for years and have only good things to say about their customer service
the best sales people ever!!!!!!!! sales staff ( John Rodarte) bent over backwards to get me into my new 2015 toyota carmry