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Reviews
Had some computer and brain box issues with my vehicle. They replaced some sensors and cleared the dummy codes. They got me squared away and did a great job everyone was professional and friendly. It was great customer service. The cost for repairs was awesome! I paid a lot less than I had expected for dealership repairs. We'll catch up later JN Chevrolet Mahalo!
Had some computer and brain box issues with my vehicle. They replaced some sensors and cleared the dummy codes. They got me squared away and did a great job everyone was professional and friendly. It was great customer service. The cost for repairs was awesome! I paid a lot less than I had expected for dealership repairs. We'll catch up later JN Chevrolet Mahalo!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Huram! We're thrilled to hear that you had a positive experience at JN Chevrolet. Providing excellent customer service and helping resolve vehicle issues at a cost-effective price is always a priority. We look forward to seeing you again in the future! Mahalo! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
The dealership was easy to work with. I know the one thing my son said could have been slightly better is having the car ready to go so when he signed the papers he could just leave instead of waiting for it to be detailed. Otherwise, the process was simple. Salesperson, Zach was great.
The dealership was easy to work with. I know the one thing my son said could have been slightly better is having the car ready to go so when he signed the papers he could just leave instead of waiting for it to be detailed. Otherwise, the process was simple. Salesperson, Zach was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you found JN Chevrolet easy to work with and that Zach provided great service. Our team appreciates your feedback regarding the car being ready at signing, and we’ll certainly take that into consideration for the future. We look forward to seeing you and your son again soon! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
I had an absolutely amazing experience working with Lazar Joseph at JN Chevrolet. I was purchasing a car on my own while my husband is currently on the mainland, so we had to do everything together over the phone—and Lazar made that process incredibly smooth. He was patient, attentive, and took the time to answer all of our questions without ever making me feel rushed or pressured. He went above and beyond to make sure I understood every step, helped coordinate everything with my husband on video call, and even walked me through switching my insurance over on my insurance app. That level of support meant a lot, especially since I’m navigating this on my own here in Hawaii. Buying a car can be stressful, but Lazar made it feel easy and straightforward. I truly felt supported the entire time. If you’re looking for someone who is professional, kind, and genuinely cares about helping you, I highly recommend asking for Lazar. Thank you again for such a positive experience!
I had an absolutely amazing experience working with Lazar Joseph at JN Chevrolet. I was purchasing a car on my own while my husband is currently on the mainland, so we had to do everything together over the phone—and Lazar made that process incredibly smooth. He was patient, attentive, and took the time to answer all of our questions without ever making me feel rushed or pressured. He went above and beyond to make sure I understood every step, helped coordinate everything with my husband on video call, and even walked me through switching my insurance over on my insurance app. That level of support meant a lot, especially since I’m navigating this on my own here in Hawaii. Buying a car can be stressful, but Lazar made it feel easy and straightforward. I truly felt supported the entire time. If you’re looking for someone who is professional, kind, and genuinely cares about helping you, I highly recommend asking for Lazar. Thank you again for such a positive experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review, Sierra! We're thrilled to hear that you had an amazing experience with Lazar at JN Chevrolet. It’s great to know that he was able to provide the support you needed during your car purchase, especially while managing everything remotely. We truly appreciate your recommendation and hope to assist you again in the future. Enjoy your new car and take care! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
Lazar was super helpful and gave me options that fit my budget. He even got me a sweet deal on a 2026 Chevy Equinox EV with a good payment. This dealership is awesome for kids, they loved the snacks and coloring books provided.
Lazar was super helpful and gave me options that fit my budget. He even got me a sweet deal on a 2026 Chevy Equinox EV with a good payment. This dealership is awesome for kids, they loved the snacks and coloring books provided.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Gage! We're happy to hear that Lazar was able to assist you in finding the perfect deal on the 2026 Chevrolet Equinox EV that fits your budget. It's great to know that your kids enjoyed the snacks and coloring books during your visit. We appreciate your kind words about JN Chevrolet and look forward to welcoming you back soon! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
JN Chevrolet has the worst customer service on Oahu. Their service advisors do not call you for vehicle updates. You have to call and leave multiple messages before they call you back. They have had my vehicle for over three weeks with no clear date when will be fixed. All to correct an issue they caused by performing a safety recall on the driver airbag. Initially after performing the recall they called and said my vehicle is ready. I go there to pick up and there is an airbag warning light on the dashboard. Who calls and says your vehicle is good when they caused a warning light to come on. Ridiculous. Then they say thy want to charge me for a diagnostic. WHAT!! After going back and forth with them multiple times they said, well you will need to leave the vehicle with them to troubleshoot with Chevy to figure out the cause. Three weeks and still no resolution. Save yourself time and money. Don't go there for anything!!
JN Chevrolet has the worst customer service on Oahu. Their service advisors do not call you for vehicle updates. You have to call and leave multiple messages before they call you back. They have had my vehicle for over three weeks with no clear date when will be fixed. All to correct an issue they caused by performing a safety recall on the driver airbag. Initially after performing the recall they called and said my vehicle is ready. I go there to pick up and there is an airbag warning light on the dashboard. Who calls and says your vehicle is good when they caused a warning light to come on. Ridiculous. Then they say thy want to charge me for a diagnostic. WHAT!! After going back and forth with them multiple times they said, well you will need to leave the vehicle with them to troubleshoot with Chevy to figure out the cause. Three weeks and still no resolution. Save yourself time and money. Don't go there for anything!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
David, thank you for sharing your experience with us, and we appreciate your feedback. We understand how frustrating it can be when communication and service expectations are not met. At JN Chevrolet, we strive to provide timely updates and solutions for all our customers. Your satisfaction is important to us, and we value the opportunity to improve our service. If you have any more questions or concerns, please feel free to contact any of our Service Managers at (808) 831-2560.
The process of scheduling an appointment and waiting for a call to actually schedule an appointment was like dealing with the DMV. It doesn't make sense. Then, when I was able to bring my car in, the service tech's job was to confirm that the part that needed to be ordered was the right part. Then, it was stated at that time that I was to pay for the part. Then, I needed to schedule another appointment when the part came in. Then, drive my car there to get the repair done, and then pay for the labor. The whole process is confusing and time-consuming. Just being honest.
The process of scheduling an appointment and waiting for a call to actually schedule an appointment was like dealing with the DMV. It doesn't make sense. Then, when I was able to bring my car in, the service tech's job was to confirm that the part that needed to be ordered was the right part. Then, it was stated at that time that I was to pay for the part. Then, I needed to schedule another appointment when the part came in. Then, drive my car there to get the repair done, and then pay for the labor. The whole process is confusing and time-consuming. Just being honest.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Kalani. We understand that the scheduling process and communication regarding your part and repair can be frustrating and time-consuming. Your feedback is valuable, and we appreciate your honesty. If you have any more questions or concerns, please feel free to contact any of our Service Managers at (808) 831-2560.
My experience at JN Chevrolet was a walk in the park. I couldn’t have asked for better hospitality, they worked with me every step of the way and I couldn’t be happier with my purchase. I 100% recommend this dealership!
My experience at JN Chevrolet was a walk in the park. I couldn’t have asked for better hospitality, they worked with me every step of the way and I couldn’t be happier with my purchase. I 100% recommend this dealership!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review, Andrew! We're glad to hear that your experience at JN Chevrolet was enjoyable and that you felt supported throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
Lazar is amazing, worked with us on the price and his insight was very helpful! Was overall a great experience here! 😁
Lazar is amazing, worked with us on the price and his insight was very helpful! Was overall a great experience here! 😁
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Bryannah! We're thrilled to hear that you had such a positive experience at JN Chevrolet and that Lazar was able to assist you. Your satisfaction is our priority, and we appreciate your kind words. We look forward to seeing you again! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
Excellent and professional customer care from the service department and the parts department. Thank you JN Chevrolet.
Excellent and professional customer care from the service department and the parts department. Thank you JN Chevrolet.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with both our service and parts departments at JN Chevrolet. Your satisfaction means a lot to us, and we appreciate your support. Looking forward to seeing you again! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet
Mike was awesome and I will be recommending him to anyone looking to purchase a new vehicle.
Mike was awesome and I will be recommending him to anyone looking to purchase a new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Mikel! We truly appreciate your kind words and recommendation. We're thrilled to hear that you had a great experience with Mike at JN Chevrolet. If you or anyone you know is in the market for a new vehicle, we look forward to assisting you again! Please contact Jason Hattori, General Sales Manager 808-831-2500 or [email protected] for further questions. Mahalo, JN Chevrolet