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Way Scarff Ford in Auburn

(873 reviews)
Visit Way Scarff Ford in Auburn
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed
2024 state dealer award
View 6 awards
2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(873 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Way Scarff Ford in Auburn from DealerRater.

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Robert C was pleasant, easy to work with, not pushy

Robert C was pleasant, easy to work with, not pushy thank God, and I'd look for him on my next Ford! Thanks Robert!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Honest, upfront, great follow up, great overall

Honest, upfront, great follow up, great overall experience with this dealer. Robert was always respectful and great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service.

There was no pressure or feeling rushed at all. We were helped by Robert Costales who made the entire experience easy and we felt our needs were heard.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Francisco Washington, Sales Professional, and Scarff

Francisco Washington, Sales Professional, and Scarff Ford were absolutely great to work with. -Purchasing from out of state was incredibly seamless transaction without any issues whatsoever. Every question was answered courteously and professionally. The vehicle was actually above and beyond better than expected. -Francisco and this dealership defy the auto dealership stigma of not dealing fairly and or honestly. Great business model! Thank you Francisco. Best Regards, -Matt Johnson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had an amazing experience.

We had an amazing experience. Fair honest and transparent! I would do business there again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My wife and I went to look at a LS 430 at this

My wife and I went to look at a LS 430 at this dealership. From start to finish the experience was excellent. Starting with Francisco Heras the salesman. Super friendly, great test drive, when I asked questions if he did not know the answer he did not b.s. us, but got on the phone, brought out a mechanic and got our questions answered. Would and will recommend this dealership to friends and family. The only reason we did not buy the car was my wife had a vacation planned and had to be gone for aweek and this car sold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Came in after driving by for several days.

Came in after driving by for several days. Worked with Francisco and he was very helpful in answer our questions and showing us around the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great people to deal with when buying a car friendly,

Great people to deal with when buying a car friendly, willing to work with you great staff would buy a car from them anytime

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Amazing, honest, always do a great job.

Amazing, honest, always do a great job. Want a great service advisor, ask for Cory! You won't be disappointed 😄

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Incredible sales person Francisco, staff was friendly and

Incredible sales person Francisco, staff was friendly and process was very easy. Would recommend working with this dealership, particularly Francisco.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.