Reviews
pedrog37
I think that i end with a good deal. I came looking for a SUV do to my work enviroment, but a little credit. They find out a car with same power and that can provide my needs in a better offers
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Pedro, Thank you so much for giving us the chance to earn your business and help you find the right work car. We trust is will help you accomplish everything you need, but if you do require any help in the future we'll always be ready to help. Until then drive safe and enjoy your new SUV. Regards, Infiniti of Naperville
Happy Customer!
I enjoyed working with Sean, he was professional, knowledgeable, and very straightforward. I love my 2013 Infiniti G37 Certified Pre-Owned car......very happy customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your recent vehicle purchase from Infiniti of Naperville and for the positive review. It is wonderful to hear that Sean Pelkey was able to put you in your ideal Infiniti and equipped you with all the information you were looking for. Please feel free to visit us again when your new car is ready for servicing. The staff at Infiniti of Naperville wishes you happy/safe driving.
Great experience
Found the staff especially Mr. Sean Pelkey to be courteous and helpful. They represent Infiniti well. Very professional and efficient staff. I am happy I got my car from them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville cannot thank you enough for your new Infiniti purchase and for the wonderful review. We are very happy to be making you a part of our dealership family and look forward to seeing you again soon when your vehicle is ready for its first free oil change. Please feel free to recommend our dealership to any of your family or friends and happy/safe driving till your next visit!
Great service
Sean was great to work with and provided a great customer experience through the whole process! He was willing to listen to your needs and make recommendations based on his in depth knowledge of Infiniti.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Sean Pelkey was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent autumn!
Derrick S. McKinney
Great experience, I purchased a 2012 Q 56. Im totally satisfied with the whole experience. Dale Morrone and Dallas Carlson were great. Dallas Carlson showed me how work everything in the truck, Dallas I give you 10 Stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding review, the perfect DealerRater score and for purchasing your new vehicle from Infiniti of Naperville. We are very happy to hear that the time you spent with both Dale and Dallas was enjoyable and that they were able to put you in your vehicle of choice. Please give us a call if you have any future questions and feel free to visit us again for any other vehicle purchasing needs. Happy and safe driving till we see you next!
A very positive car buying experience with Mr. Murczek
Mr. Murczek was very effective, friendly, and professional; he was able to close a deal in only fifteen minutes. I was very satisfied with his service. I would highly recommend Mr. Murczek. Thank You very much for your help, Mr. Murczek.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your recent purchase from Infiniti of Naperville and for the positive review. We are always happy to hear when our dealership goes above and beyond with our guests and it is wonderful knowing that Adam Murczek did a job worth recommending. We hope to see you again in the future and wish you happy/safe driving until your next visit.
A better car buying experience
Generally I hate the whole process but this was a much better experience. Not so long and they were very up front with everything and tried very hard to make the deal work for us.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville staff wishes you happy and safe driving this fall!
Not your typical car sales experience - It was GOOD!
My wife and I bought a certified JX35 and traded in 2008 QX56. Our experience with Randy Chin was unlike what I have come to expect from car salesmen. Randy worked with my wife and I to evaluate vehicles that the dealership had available with no pressure. He was well informed on features and the market place. Randy was also very transparent regarding what he could do on trade-in and sales price. Both were fair offers in my opinion. Randy seemed more concerned with my satisfaction than with his sale. The dealership has a number of added offerings for consideration as well. e.g., Lifetime oil changes. I have had my cars serviced here before which has been great but this was my first purchase. After the sale was complete, Dallas was very thorough in providing a vehicle overview.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your recent Infiniti JX35 purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Randy Chin and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!
Review of sale
We had a great experience working with Cedric Arrington. First time buying at dealer and would definitely recommend. Great service fast and friendly. Explained everything as it should be and process was smooth and fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Miguel, Thanks so much for making Infiniti of Naperville your choice for your first-ever dealer experience. It's a privilege to earn your business and set the bar for a quick and professional experience. We truly hope you enjoy your new car for many years to come, but always know we're here to help you, your friends and family should there ever be anything we can do to help in the future. Best Regards, Infiniti of Naperville
Outstanding service
Everything was delivered as promised and overall service and personnel was outstanding. Sean was a pleasure to work with. He made the overall decision to make the purchase easy. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville would like to thank you for your excellent review, perfect DealerRater score and of course your business. It is great knowing that you found our process to be outstanding and easy. We look forward to seeing you again in the future and wish you happy/safe driving in your new vehicle!