Reviews
Certified plus
After watching the Naperville web site for a month or so and doing price comparisons, I liked what I saw and visited the store. I liked the store philosophy of business - informational, professional, not pushy. Randy was very helpful to introduce me to how the maintenance program works - that includes free wash and oil changes. Several fluids are only changed when needed - because everyone drives so differently. The store is obviously a volume dealer. If something does not sell quickly, the price is reduced. Because I was in-between the one at the store and a private purchase, the 2 week delay worked out well for me. Four weeks later and 4k miles brought me in for a wash and oil change. Then a sweet surprise, they found something that was questionable, so they changed it on the spot without charge. Quite impressed with their honesty and proactive approach to the car. Not the same kind of treatment I experienced with the dealer down the street.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your Infiniti purchase. Randy Chin is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new Infiniti!
Quick and Efficient
Sean and the team did a nice job making my buying experience easy. I appreciate the hassle-free experience. Kudos to the whole Infiniti of Naperville team.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving this winter!
Sean Pelkey
Sean Pelkey was great, made it by far the easiest experience I have ever had in buying a vehicle. I would recommend Sean to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff at Infiniti of Naperville cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Sean Pelkey always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this holiday season!
A Very Positive Experience
I bought a vehicle out-of-state with Adam Murczek at Infiniti of Naperville and he did everything in his power to make the experience informative, pleasant, quick, and professional. When I first called 5 days prior to closing the deal, there was no B.S. or messing around about the pricing, condition, etc. Our daily communication from when I first called about the vehicle to the days after ownership was unparalleled compared to other dealership experiences I have had in the past. The vehicle was clean and ran exceptionally well, and all minor defects were pointed out to me by Adam prior to closing the deal. After I drove my purchase 500 miles home, he called to make sure I had made it back ok! Joe Limjuco was also a pleasure working with, and he had made the paperwork part enjoyable as opposed to mundane and drawn out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The staff at Infiniti of Naperville would like to thank you for your outstanding and very thorough review of our dealership along with the perfect DealerRater score. It is wonderful to hear that even though you had to come to us from out of state you found the experience worth the drive. Adam Murzcek will always be available to answer any future questions and we look forward to seeing you again if you have any other automotive needs. Happy and safe driving the rest of this winter in your new vehicle!
Great Infiniti Buying Experience in November
Cedric made leasing a car from Infiniti an easy experience. He gave me eveything I needed. He was easy going not pushy and made it a very enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville would like to thank you for your excellent review, perfect DealerRater score and of course your business. It is great knowing that you found our process to be enjoyable and easy. We look forward to seeing you again in the future and wish you happy/safe driving in your new Infiniti!
Not only Infiniti but also Cadillac,
Sales carried out smoothly. The car prepared very nicely. Seller showed a lot of desire to help. Randy goes professionally to the customer by offering the best solution.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville staff wishes you happy and safe driving this fall!
if your going to buy a infinity, buy from Dale in Naperville
After starting the purchase process at another infinity dealership and realizing something was wrong with my deal I wasa lucky enough to meet Dale which shared there dealerships philosophy. Which was not to play number games but to focus on being fair and selling quantity. I would like to say they made a miserable experience turn positive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville would like to thank you your outstanding review and for the perfect DealerRater score. It is wonderful to hear that your time with Dale Morrone was well spent and we hope to see you again soon when your Infiniti is ready for its first service. Thanks again and have an excellent holiday season!
Simply amazing!
Early this month I stumbled upon a Beautiful 2010 Mercedes E350 with everything I desired and pricing that was out of this world. I contacted the dealership and after that everything was practically on autopilot. I bought my car sight unseen but felt more confident with this purchase than any other. If available ask for Adam Mirczek, this guy will work his tail off getting your car to you as soon as possible. Adam was easy to talk to, always available. He provided good detail on when I should expect paperwork/ car deliver good communication throughout the whole process. I will definitely look into this dealership again for future purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the outstanding review, the perfect DealerRater score and for purchasing your new Mercedes from Infiniti of Naperville. We are very happy to hear that the time you spent with Adam Murczek was enjoyable and that he was able to put you in your vehicle of choice. Please give us a call if you have any future questions and feel free to visit us again for any other vehicle purchasing needs. Happy and safe driving till we see you next!
Good deal and Great Service
I worked with Dale and he made the whole purchase process very smooth. No bamboozling or hoodwinking here. The next car that i buy will be here and most definitely with Dale. He is honest and provides all the estimates and costs up front. I am satisfied with my purchase of a CPO car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville would like to thank you for your recent purchase and for the excellent review of our dealership. We are very happy to hear that your entire experience was professional and that Dale Morrone was able to make you feel relaxed during the buying process. Please feel free to recommend Infiniti of Naperville to any of your family or friends and we look forward to seeing you again in the future. Happy and safe driving till then!
Knowledgeable, helpful and always available.
I purchased the Infiniti CPO vehicle and dealing with Dale was a real nice experience as he answered all of my questions and concerns and had great follow-up but didn't inundate and overwhelm you with the constant phone calls and emails. Real knowledgeable of his products. Thanks Dale!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville we work hard to make every customer experience informative and comfortable, so we cannot thank you enough for letting us know that we accomplished our goals with you. Please feel free to recommend our dealership to any of your family or friends. Once again thank you for the review and the Infiniti purchase. The entire Infiniti of Naperville staff wishes you happy and safe driving this holiday season!