Reviews
Good deal for me.
Adam was very helpful and kind. He took me on the road and show me the car in details. Almost every time I called, he was there and able to answer my questions. He gave me some good advices when I was looking for a CPO car. I intent to write this review 3 months after I brought my infiniti because I don't wanna give my words without experience it. But now, I can give you my words that the CPO car here was really amazing! I was on a 1,300 miles road-trip and I don't even need to worry about it might break down. Although they made some mistake that the title department forgot to gave me title, but still a good experience here. I would recommend this dealership to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville and for your much appreciated recommendation. It is always great to hear when a client finds exactly what they were looking for in a vehicle purchasing experience. We hope you enjoyed our new facility and of course feel free to call us if you have any future questions. Thanks again and happy/safe driving this fall!
Honest Deal with Little Games
I purchased an CPO vehicle and was very pleased with the overall experience. The two salesmen i dealt with were very professional and offered a fair deal without the usual games. I would not hesitate to make a purchase here again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
At Infiniti of Naperville we want to thank you for your recent purchase, the excellent review and for becoming a part of our dealership family. We are very happy to hear that Joe Peters and Mark Schoeberlein were able to put you in your choice Infiniti while answering all your questions. We look forward to seeing you soon in our service department, but until then the Infiniti of Naperville staff wishes you happy/safe driving!
Sales Rep Dale morrone
I really appreciated the service I received while finding a CPO car. Dale was extremely welcoming with his customer service and made sure the process went very smooth. He made sure I went home satisfied and followed up with me after the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville is very happy to hear that you found your entire experience with our dealership from start to finish more than acceptable. We would also like to thank you for the perfect DealerRater score. Please come again soon and visit us for service on your new Infiniti, but until then we wish you happy/safe driving this fall!
Excellent experience!
As we all know everyone in Sales can be nice when they are trying to make a sale, but the experience with Adam Murczek is different. He took another step and educated me and my wife about the cars that we looked at. He did not make us feel rushed or pushed on making a purchase and he answered all of our inquiries and assisted us through the whole process. All in all, the experience is EXCELLENT! The guy in Delivery/Accessory, Dallas Carlson, is another awesome person in this place!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review of Infiniti of Naperville, for the perfect DealerRater score and of course for your vehicle purchase. Adam Murczek is one of our many excellent Sales Professionals and we are always happy to hear when he can meet every need of his customers. Please give us a call if you have any future questions and our door is always open if you have any other vehicle needs. Thanks again and happy/safe driving in your new vehicle!
Great experience
My wife and I did some browsing online and came to Infiniti of Naperville because they had the largest selection of certified preowned jx35's of any place in the Chicago area. The staff were friendly and knowledgeable, and most importantly patient with our questions. We would recommend them to anyone shopping for an Infiniti.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your recent Infiniti purchase and for the perfect DealerRater score/review. We are very happy to have you as a part of our dealership family and look forward to seeing you again soon when your Infiniti is ready for service. Cedric Arrington and the rest of our staff will always be around to answer any questions. Until we see you again Infiniti of Naperville wishes you happy/safe driving!
A great experience
I was dreading the process of buying a new car. Adam took care of me and even installed a new battery at no charge before I drove away. Very nice people to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville is very happy to hear you had such a great experience with our dealership and its staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving this fall!
great service resolving a warranty issue
I had an issue with the clear bra that I put on thru the dealership. I noticed, what appeared to me was the clear bra peeling and right away i was in communication with Mike Swanson (delivery specialist). he had me take some pic which was sent to their clear bra rep, Sara. He said based on the pics it would be covered at no cost. I brought it in today and the clear bra tech said they wouldn't cover it because I had to of hit something. I spoke with Joe Limjuco (finance mgr) and explained the situation. he made a call and he resolved the issue. Joe and Mike were awesome on resolving this issue in not time. that's the service you'll expect from Infiniti of Naperville.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review of Infiniti of Naperville, the perfect DealerRater score and of course your business. We are very happy to hear that the experience you had with our dealership was simple and quick. Please feel free to recommend our dealership to any of your family or friends and we look forward to seeing you again in the future. Thanks again and happy/safe driving in your Infiniti!
Phenomenal
I would like to give an opportunity to thank Adam Murczek. He made me feel welcomed and mafe my experience feel phenomenal. I wasn't hunted . I wasn't constantly pressured. Overall I am please with Infiniti I don't think I'll buy anything else. Quote from Adam . Thank you give this man a raise!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Infiniti of Naperville we cannot thank you enough for your vehicle purchase, for the perfect DealerRater score and for the wonderful review. We are always happy hearing when our sales team does an outstanding job so thank you for letting us know what excellent service you received from Adam Murczek. Please feel free to recommend our dealership to any of your family or friends and we hope to see you again in the future. Happy and safe driving till your next visit!
Automobile education was priority #1! Then came the Sale.
Fantastic experience A+! Adam's priority was educating me on the car first, thoroughly addressing ALL of my needs and wants. In addition, Renato's was the best Management level I've ever dealt with. I would highly recommend this dealership to everyone who truly wants a consultative, no pressure buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville cannot thank you enough for your business, the outstanding review, the perfect DealerRater score and the recommendation. As a dealership we are always striving to rise above customer expectations so thank you for letting us know that your experience with Infiniti of Naperville couldn't have been more pleasant. Please give us a call if you have and future questions or issues and of course happy/safe driving in your new vehicle!
It was quick and painless. Very east, Sean was great!!!
I would recommend this dealership highly. The whole staff is very pleasant. Never felt uncomfortable the least bit. Again I would recommend Infinity of Naperville to anyone I Know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The staff at Infiniti of Naperville cannot thank you enough for the positive review, the perfect DealerRater score, your recent purchase and for the dealership recommendation. Sean Pelkey always works hard to meet any and all customer needs so it is wonderful to hear when his work is appreciated. Please stop by or give us a call if you have any future vehicle questions and of course we wish you happy/safe driving this fall!