INFINITI of Naperville

I had such a great experience at Infiniti of Naperville. I plan on telling all my friends and Co workers to do business with this dealership!

I leased two vehicles from this dealership. I recently had decided to try another car. I always take excellent car of any car I own or lease including hand waxing, detailing the interior and more. I recently came off of a lease and returned my car to the Infiniti dealership. The customer service manager went out and inspected the car and gave it a thumbs up that there was no damage or issues with the car. I signed the papers necessary to complete the transaction and went on my way. A month later, I receive a letter from Nissan-Infiniti saying I owe $1,245 more on the vehicle for disposition fee and damage and wear and tear. The disposition fee is nothing more than a punishment for leasing a vehicle and not renewing your lease with another Infiniti, which is complete non sense, but it is in the lease agreement. I was more concerned about the damage they were accusing me of. I called their customer service and they basically said "not changing the charges and there was nothing I could do about it." I wrote a letter stating that I didn't have the damage they indicated and got the approval from the Customer Service manager at the dealership when I dropped it off, now I am getting a letter stating I had damage that I am accountable for after the car was no longer in my possession? They wrote a letter back stating that the Customer Service Manager is not authorized to approve returned vehicles and that I had to discuss with a third party they use to review all returned lease vehicles. I sent another letter stating that they can choose whomever they want to review the car, but I had the approval of the customer service manager (who is a representative of the Infiniti and this dealership) prior to me relinquishing control of the vehicle. Any incidental damage that occurred after they took possession of the vehicle is their problem and issue, but I will not pay for any repairs or damage that I didn't create. DO NOT LEASE A VEHICLE FROM THIS COMPANY. I have no issues with the individual dealership, but more regarding the company as a whole.

We tried to buy a pre-driven FX 35 at several dealerships, incuding two very bad experiences. We almost gave up but decided to try one last time at a delaership one hour from our home - Infiniti of Naperville. Things went from BAD to GREAT when we met Joe Peters of Infiniti of Naperville. Joe was a straight shooter, followed through on everything committed. Got the deal done in about an hour, no screwing around. Infiniti of Naperville starts out with fair pricing so that made the process easier. Joe Limjuco in the finance office also was great when he cleared up a registration transfer that was affected by actions of the previous (bad news) dealership (the one closer to our home in Mundelein, that's all I'm saying...). We think we'll make the one hour drive for service since they provide loaners and my company has an office nearby, the service and straight shooting is worth the drive!

I am happy with the service. Dale was very nice and answered all my questions. I just picked up my car yesterday afternoon and everything seems to be great I am still trying to adjust myself to this car.

So disappointed about the service department. I never had an Infinity before and always thought highly of the vehicle until today. She was more interested into me understanding what she is saying rather than hearing my complaint about the grinding noise in the front and the pulling to left or right when breaking on an uneven surface. She said it was engine noise and that the power of an infinity motor pulls the car to the sides. It was quite insulting for my complaints to just be dismissed. I called a different dealer who will try to check the bearings.

I have nothing but good things to say about my experience at this dealership. This is my third vehicle purchase from Infiniti of Naperville, and my experiences have been wonderful with the sales specialists, especially Steve Johnson. Steve was very knowledgable and straightforward while assisting me with my most recent purchase. He made the process very quick with no side-tracking sales pitch. I am confident in my new Infiniti vehicle due to his guidance. I am also very impressed with Service Manager, Christian Lafferty. We have built a very trusting relationship and his staff has serviced my cars with the upmost professionalism. Overall, I would highly recommend this dealership for anyone looking for a new car.

Dan was very friendly, very professional and great to work with. Great customer service doesn't always seem to be a priority anymore & it was really nice to see that it still is at Infiniti of Naperville.

Received excellent work from Bob Kozar and Ray Wolski as well as the finance manager who handles the closing documents. The car was clean and all features were explained to us. I would recommend this dealership to others looking for a quality experience.

This was my first time purchasing a car from a dealership. After looking around and test driving used cars at multiple dealerships, I had become familiar with the games and tricks most dealers play. Sean did not use any of those tricks or play games. He was very straightforward, helpful, and was prompt when responding to my emails. He went out of his way in order to accommodate my schedule and this experience could not have been any better.

Excellent experience and service. This car purchasing experience was the best I have ever had. Your staff was knowledgeable, and worked diligently to get me the car that I wanted, in a way that I could manage, with the best interest rate possible. I was given information for contacting the dealership in case of questions or problems, as well as had our first maintenance appointment scheduled. I now I have a car I can count on to transport my family on a daily basis. Thank you.