Reviews
Bob Kozar moved the process along at the pace I wanted to...
Bob Kozar moved the process along at the pace I wanted to sell the car to me....with little of the usual BS I get when I went to other dealerships. We got the deal done quickly ....with a trade.....at terms acceptable to both of us.....and Bob added some value added things to me at no additional cost to me which were and are appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review and the perfect DealerRater score for Infiniti of Naperville-Lisle. We are very happy to hear that purchasing a new Infiniti with Bob Kozar was an experience that went above and beyond any of your previous dealership encounters. Please feel free to give us a call if you have any future questions or issues and we look forward to seeing you in again in service when your Infiniti is ready for it's first free oil change. Thanks again and happy/safe driving during this winter season!
I drove up from Indianapolis and I'm happy I did. I...
I drove up from Indianapolis and I'm happy I did. I first spoke to Bob Kozar and after making me comfortable that the car was as clean and taken care of as it had appeared, I made a deposit over the phone. The next day I was in Chicago taking delivery. Your dealership was great from the time I drove up and met Bob at the door, to a week later when he mailed a spare set of keys that he tracked down for me. I think the single best thing about the experience is how Bob had an even keel about him. He had a good balance of professionalism and for lack of better words, down to earthness. He explained things well and in the end, I left feeling happy with my purchase. I recently bought a new Toyota van for my wife and actually walked away from the first dealer that was inattentive. The next dealership was great and that's where I bought our van. I now have one Toyota dealer that has earned my loyalty for my Toyota (van) needs and I will be using your team when I'm ready to upgrade to a newer Infiniti. Thanks for a great experience, Chad Lewis
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle would like to thank you for driving the extra mile to get to our dealership, for purchasing an Infiniti and for the excellent review. We are very happy to hear that your total experience with Bob Kozar was everything you could ask for and more. Thank you again for becoming a part of our dealership family and we look forward to seeing you again when you are ready for your vehicle upgrade. The enitre staff at Infiniti of Naperville-Lisle wishes you happy and safe driving till your next visit!
This was the second dealership I went to visit (the first...
This was the second dealership I went to visit (the first was a non-infinit dealer) and the differences were night and day. At Infiniti of Naperville-Lisle everyone I interacted with was extremely helpful and personable. They hold customer satisfaction close to the heart. Joe Peters was not pushy, even in the slight, and I could tell his goal was to ensure I was happy. I ended up finding a car (2012 G 37 sport) I was in love with, but the seat did not fit my frame properly. Joe Peters was able to help me get the seat modified (removing the bolster plates) at a discounted price. I love the car and the great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The Infiniti of Naperville-Lisle staff works very hard to make every customer experience comfortable and enjoyable so we are very happy to hear when our hard work is noticed and appreciated. Thank you for the outstanding review and your recent vehicle purchase. Please feel free to give us a call if you have any future questions or issues and happy/safe driving during this winter season!
Joe Peters really listened to what we were looking for...
Joe Peters really listened to what we were looking for and provided good options. We were able to find what we were looking for, and to feel confident that the car was right for us. Randy Chin did an excellent job walking us through the features of the car. Both were very considerate of the use of our time; the process was effective and efficient. We are very satisfied Infiniti owners!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle cannot thank you enough for your new Infiniti purchase and for the wonderful review. We are very happy to be making you a part of our dealership family and look forward to seeing you again soon when your vehicle is ready for it's first free oil change. Please feel free to recommend our dealership to any of your family or friends and happy/safe driving till your next visit!
Couldn't be happier with my experience at Infiniti of...
Couldn't be happier with my experience at Infiniti of Naperville-Lisle. Scott and Renato made the sales experience very smooth, and Ryan's knowledge of the car was exceptional when going through the walk-through!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Infiniti of Naperville-Lisle is very happy to hear you had such a great experience with our dealership and it's staff. Our door is always open if you have any future questions or issues and we hope to see you again. Thank you for the positive review and of course your new vehicle purchase. We wish you happy and safe driving during this winter season!
I had a very positive experience. This is my second...
I had a very positive experience. This is my second purchase with your dealership. After calling back my old salesman, Adam Arliskas, he connected me with Scott who was also great to work with. I very much appreciate being able to work out most the numbers on the phone saving me time in the dealership. I thoroughly appreciated the professional treatment from all three of these men when coming into the dealership today to finalize my purchase. I was driving home in my new car in 11/2 hours-- now that's fantastic service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review of Infiniti of Naperville-Lisle, the perfect DealerRater score and of course your continued business. We are very happy to hear that every experience you have had with our dealership has been professional and incredibly efficient. Please feel free to recommend our dealership to any of your family or friends and we look forward to seeing you again in the future. Thanks again and happy/safe driving in your new vehicle!
Thank you for your wonderful review of Infiniti of Naperville-Lisle, the perfect DealerRater score and of course your continued business. We are very happy to hear that every experience you have had with our dealership has been professional and incredibly efficient. Please feel free to recommend our dealership to any of your family or friends and we look forward to seeing you again in the future. Thanks again and happy/safe driving in your new vehicle!
Best, most efficient lease experience ever! This is my...
Best, most efficient lease experience ever! This is my second car from this dealership. Wouldn't go anywhere else. Will recommend this dealership to all my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle cannot thank you enough for your continued business and for the outstanding DealerRater review/score. As always our door is open for any future questions or vehicle inquires and we look forward to seeing you in the future. The entire Infiniti of Naperville-Lisle staff wishes you happy and safe driving this winter season!
Positive experience. Sales Consultant (Ray Wolski) was...
Positive experience. Sales Consultant (Ray Wolski) was upfront, honest and was incredible with the level of communication throughout the sales process. The delivery of my vehicle was also a very positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Infiniti of Naperville-Lisle is very happy to hear that from beginning to end you found our sales process to be efficient and positive. Ray Wolski is one of our many Sales Consultants who work hard to go above and beyond any previous vehicle purchasing experiences so we are very happy that he accomplished that goal with you. Thank you for your Infiniti purchase and for the excellent review, we look forward to seeing you again in the future!
Tony did more than expected to meet my new vehicle...
Tony did more than expected to meet my new vehicle purchase wants. He kept in constant contact with me and addressed my concerns as we moved along in the process. My experience with Tony will be the reason that I call them first next time as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Infiniti of Naperville-Lisle we would like to thank you for becoming a part of our dealership family and for the perfect DealerRater score. We are glad to hear that your experience with Tony Saldana was one with which you could build a lasting dealership relationship. Thanks again and happy/safe driving till your next visit!
Doug Cameron was very helpful in providing me good...
Doug Cameron was very helpful in providing me good analysis and advice. And I really appreciated after I chose not to get my car fixed, that he took the time to make sure I was pleased with the sales process when I decided to get a new vehicle with Scott Rehfeldt (whom Doug introduced me to). Scott's a good guy and seemed really trust worthy and caring. He went above the call of duty by finding my old license plate holders that were important to me. He was also really patient and willing to make adjustments when I asked to have the car titled in both my wife and my names. Thanks for the great work, guys. Brian T. Ahern VP - American Capital Management 630-778-3994
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brian, Infiniti of Naperville-Lisle cannot thank you enough for continuing to be a part of our dealership family and for your wonderful review. Our entire staff works hard to make sure all customer needs are met and so we are happy to hear that Doug Cameron and Scott Rehfeldt were able to accomplish that goal with you. We look forward to seeing you again in the future and wish you happy/safe driving till then.