Reviews
Always a good experience
They are always friendly and will take the time to explain what has been/will be/needs to be done to my car. I really like the three pack oil changes, they are a great deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Barbara! We are pleased to hear you are satisfied with our services and take advantage of our service specials. We look forward to your next visit. —Steve St. Germain, General Manager
Haven’t received snow tires I was promised
It’s been two weeks since I purchased my 2017 Honda Civic. Part of the reason why I made this purchase, was because of the sno tires I was promised! I have yet to receive my snow tires. I have not heard a word from the dealership. I called parts today, they said that they didn’t even have an order for my snow tires. I totally feel like I’ve been scammed by this dealership. Who knows if I’ll ever receive my tires.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Natalie, it was nice talking to you. I once again want to give you my apologies for this part of your transaction falling through the cracks. Your tires are on the way and I am happy to give you a loaner next week when they are put on. Feel free to call me if you ever need anything. Steve St. Germain, General Manager
No problems.
No problems. Everything went well. Staff polite and informatIve. I will continue to have my service needs here. Keep up the good work and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate the kind words and will make sure you receive the same great service everytime you come visit us. -Steve St. Germain, General Manager
Absolutely top-notch service. Knowledgeable and flexible.
Brett and Bradley are the best and so easy to work with. They know their products and have always had car ready on time. Great to work with. Buying a car is one thing but service is where you "sell" the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Karen, I am glad to hear that Brett and Bradley took great care of you and provided you the best customer service when you were at the dealership. I will let them know that they are doing a great job. Have a great day. -- Steve St. Germain, General Manager
Review
Customer service agent was excellent. Very helpful. It is improving there. Was not always the case.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jill, I am glad to hear that you had a very pleasant trip to the dealership. I am glad my team was helpful to you. Have a great day. -- Steve St. Germain, General Manager
Service
Not sure why when having your car serviced they open and look at your filters, close the compartments and tell you new filters are needed but to reopen the compartments and replace the filter will involve a labor charge. Since the compartments are open during the inspection why not offer to replace the filters at cost versus closing it up and then reopening just to charge for labor. Not great customers service. Poor!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us this review. Please let me know if you need anything else from us and have a great day! -- Steve St. Germain, General Manager
Service appointment
Always great service and customer care! They do the work professionally and honestly and I always know that my vehicle us in top condition when I pick it up.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us this 5-star rating. We're glad we could provide you with great service and we're glad you trust us with your vehicle. Thank you for your business. We look forward to working with you again. --Steve St.Germain, General Manager
Your service writers are great!
I have always had great service in the past. Service desk have been upfront and honest.. Brad and Service manager are top notch. Will be glad when your new location is ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard, thank you for the kind review. We're pleased to hear about your wonderful experiences with our service department. We appreciate your business and look forward to your next visit at our facility! -- Steve St. Germain, General Manager
Always a pleasant car experience
I took my Honda Pilot in for an oil change ( get the $75 for 3 oil changes package) and some work to be done that was covered under warranty. The repairs were done that day and I was able to pick it up in a few hrs after taking the car into Honda. This dealership has always treated me very nicely and it is a pleasant experience compared to other dealers I have dealt with in the past. Love Larry Miller! My Service Advisor Eric Garcia was wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for taking the time to share your thoughts with us. We're happy to hear our service department always takes care of you and gets you in and out in a timely manner. We appreciate your support and will make sure you always receive the same great service whenever you visit us. --Steve St. Germain, General Manager
Bad start , Nick the Greek sucks
A week after dealing with Nick the Greek.... Changed salesmen.....deal went well.. ..happy ending.thanks to sales manager phone call. Thank you for listining to my issue and helping.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
John, I'm glad we were quickly able to address your issue and get you what you needed. Thank you for your business. Let us know if there's anything else we can do for you. -- Steve St. Germain, General Manager