Reviews
A very positive experience!!!
Andrey was friendly, knowledgeable, and attentive to our wishes and needs! We felt that we found just what we were looking for ...and then some! Robert handled the paper shuffle with a minimum of fuss! Bill really helped us get 'connected' to all the devices in our new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sounds like you had a wonderful experience with our team! We're happy to know they took care of you and made sure you found exactly what you wanted. We will make sure to pass along your compliments to them. —Steve St. Germain, General Manager
Oil change
Really, good place to keep your car and trust. I had an appointment for oil change and check my car. I can say good place to check , but the prices are a bit high.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Ahmed. We're glad you had a great experience with us! We work hard on offering competitive prices and quality work. Let us know if there's anything else we can do for you. —Steve St. Germain, General Manager
New car purchase.
A pleasant purchasing experience .Our sales person Nick was GREAT
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rick, we're happy to hear you had a great visit. Nick is awesome and we will make sure he knows he's appreciated. Thank you for your business, we look forward to working with you again soon. -Steve St. Germain, General Manager
Very satisfactory
Very satisfactory service, everything was fine, good service, friendly people, explanation of service well communicated, shuttle service excellent, looking forward to new building in May
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We're happy to hear you were satisfied with our services and amenities! We look forward to your next visit and hope you come visit us at our grand opening! -Steve St. Germain, General Manager
Well Done Honda!
I was so pleased with my total repair/recall work that was finished! Eric Garcia at the front desk was courteous,and knowledgeable about my appointment and my cars history! Matt in the repair department was outstanding in his knowledge Of additional needed tests on my car. He was extremely courteous and kept in touch throughout the repairs needed. Valerie in the main office also needs huge kudos for all the work she did getting the VIN number problem solved! Please let the above employees know of my satisfaction with their efforts, kindness and courteous ways!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Palma, thank you so much for sharing. We're happy to hear that you had a very pleasant experience with our team. We will make sure to pass this along to Eric, Matt, and Valerie! Let us know if there's anything else we can assist you with. -Steve St. Germain, General Manager
Dishonest and lie
I wish I could give negative stars! I was called in since there was a promo on the NEW Honda crv @ 1.99% finally we got all the numbers right and I was told to sign and put a down payment and my car would be delivered in about two weeks. After the two weeks I went in to finish the paperwork only to find that the APR went to 2.99%. During that time I was also told that my loan would go to teachers credit union but they went to some place in Chicago. I feel that the finance person also fudged my email address so that I wouldn't get the survey. 100% dissatisfied and will never recommend this business, they are dishonest and didn't keep their words...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
it is always our goal to provide clear communication and transparency at our dealership and we're sorry to hear about your frustrations. Please contact me directly if you would like to discuss your concerns to see if there is anything we can do for you. -Steve St. Germain, General Manager (509) 381-7958
Howard's awesome!
We started looking at the van we bought immediately before Christmas. Howard called and left a couple quick msgs while we got thru the holiday season . The day we returned, we had actaully driven a Toyota from across the street. Altho Honda has no AWD van, the features Howard reminded us of and demon strated for us made the difference and made the sale. He was patient with many questions and promised Larry H Miller is the dealership to stick with..they will keep our vehicle in great shape as time goes by and we service it there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear that Howard ensured your 100% satisfaction and took care of your car needs. Congrats on your purchase! We hope you are enjoying it. -Steve St Germain, General Manager
2017 civic
Everything went well salesman was great and very friendly and helpful. I would definitely recommend this dealership to anyone who is looking for a great place to get a car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience with us. We're glad you had a wonderful visit and we definitely appreciate your recommendation! —Steve St. Germain, General Manager
Thank you for sharing! We're happy to hear you were satisfied with your visit and we hope you are enjoying your new Civic! -Steve St. Germain, General Manager
oil change/ multi-point inspection
...around an hour for oil change and multi-point inspection...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Eddi, I'm happy to hear we could get you in and out in a timely manner! Let us know if there's anything else we can assist you with. -Steve St. Germain, General Manager
Fantastic
Great service. Awesome customer service! Quick turnaround. Shuttle service and Shuttle Driver were very efficient and friendly. Car was clean and reminders were placed in window. Definitely will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jas, we're happy to hear about your great experience. We work hard to provide great accommodations and service so we're happy to see you enjoyed your visit. See you again, soon! —Steve St. Germain, General Manager