Alaska Sales & Service

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
36 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 29, 2020

    Great no hassle experience. The team was knowledgeable and responsive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 29, 2020

    I was directed to Anne Kuhl the sales rep and she was great! I was able to find what I was looking for in a car and I really love my Chevy Equinox.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lori, Thank you for your business, and mentioning the customer service provided by Anne Kuhl. We hope you enjoy your 2020 Chevy Equinox this summer.... Mark Cavanaugh, Variable Operations Manager

  • 5.0 out of 5
    February 7, 2020

    I brought in one of my vehicles to have a LOF and have it winterized for Fairbanks. All the work was finished in a matter of hours. I also brought in... another vehicle at the same time that needed the blower motor and a resistor replaced along with the fan clutch and water pump that needed replacement . Cody the service advisor was very knowledgeable, professional and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you again for choosing Alaska Sales and amp; Service - Anchorage and we hope to see you again.

  • 5.0 out of 5
    February 7, 2020

    I?ve been around. My first car in 1993, to now, idk how many cars I?ve been through, and how many dealerships I e seen between here and Maryland. AK... Sales I think might be thee best dealership I?ve been to.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you again for choosing Alaska Sales and amp; Service - Anchorage and we hope to see you again.

  • 1.0 out of 5
    January 23, 2020

    I took my truck in for multiple recalls to be performed and also have a "multi point" inspection done including an oil change. I received the truck back... with the interior quite dirty, some white substance had been dripped down the driver door and is now caked in the speaker. As far as the quality of the jobs that were actually done I can only speak to the supposed "inspection" that was performed. On the drive to the dealership my low washer fluid light came on, I figured perfect timing because right on the "multi point" inspection flyer I received in the mail it stated "fluid levels, including brake fluid reservoir and windshield washer, are checked to make sure they?re at optimum levels." Driving home the message appeared on the dash again so clearly it was not filled up or even looked at during this "inspection" which leads me to ask what else did they not look at or handle correctly. For these reasons I will never be taking my vehicle back to the Anchorage location and will make the drive to the valley store where they seem to care quite a bit more about there customers satisfaction and treat our vehicles much better better.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Bryan, Thank you for your feedback. We are sorry we did not meet your expectations on your recent service visit. Please feel free to contact me so we... can discuss this matter. I have also left a voice mail for you with my direct line. I hope to speak with you soon. Jim Greeson 907-265-7532

  • 4.0 out of 5
    July 9, 2019

    Was disappointed that they kept the car for 2 days when it was supposed to only take a day. They didn?t even look at it until day 2. But they fixed everything... and it was all under warranty

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    June 11, 2019

    Buying of car was long process and explanation of warranty options was not amazing. Oil changes or any other issues are a pain because of scheduling.... We live out of town and have to leave our car for a full day. Other dealerships offer a car to drive around. This dealership offers a shuttle which doesn?t help if you need to make multiple stops while you are in town. So we end up spending more money on a rental. It is inconvenient. You would think there would be some perks when you spend $60,000. There aren?t any at this dealership. Also, we were recently called to have our oil changed and it was noted that it was under warranty and free. We drive up the next weekend and end up paying for the service because it wasn?t covered and there was no budging on their part even though their rep misinformed us. Additionally, while I was there I asked about the windshield replacement warranty. The sales rep came out and basically put down his counterpart saying he doesn?t explain things well and we would have understood better if we would have talked to him. Totally unimpressed when you throw your coworker under the bus. We will not purchase a vehicle from this dealership again. Nor will we recommend the dealership.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    May 2, 2019

    Everything was looked at as I requested. However, on my drive home the "check tire monitor system" light came on again half way home. It has remained on... since I picked up my vehicle 4/19/19.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    January 21, 2019

    My Scheduled maintenance for my Cadillac. I was surprised that they didn’t wash, clean my car. When I have purchased other luxury brands it is something... the dealer has always done.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    October 25, 2018

    My vehicle was at the repair shop for nearly a month. When I got it back the reason I brought it in still had not been repaired. That meant an additional... two weeks and thousands more $ spent. My vehicle was broken into and belonging stolen. Dealership still has not address that issue even with a police report. Customer service is horrible. I will NEVER do any business with this dealership ever again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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