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Fred Martin Superstore

(3,250 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,250 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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I walked in not expecting to walk out with a vehicle.

I walked in not expecting to walk out with a vehicle. No high hopes, just due to my credit issues. But Amber told me she would do everything she could to make sure that I would be leaving with a car of my choice. And she did just that. She was very helpful and but most of all she was very patient with me(I had two small babies with me). She is highly recommended! Thank you so much Amber !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Charmaine, and we're happy to hear that Amber met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Clean store.

Clean store. friendly staff that treats you as family and really works with you on what you want and need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Rick, thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

Sales and everything was great till I needed to take the

Sales and everything was great till I needed to take the truck back for a problem then there was some confusion on service and rental besides that everything else has been good so far

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

My second experience here and both times were excellent.

My second experience here and both times were excellent. This time, they worked hard to help my cousin who has credit issues and was in need of a car. We will be back again, I am sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

Had a good experience people were friendly and had good

Had a good experience people were friendly and had good knowledge of the process it went very smoothly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

Best car buying experience I have ever had super simple

Best car buying experience I have ever had super simple and very easy going super happy with purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

This is our third and fourth car that we have purchased

This is our third and fourth car that we have purchased from Fred Martin. Our experience with this store has always been a wonderful experience. The salespersons, namely, Lisa Allison & Matt Miller, had our best interest in mind. They ensured exactly what we were looking for, by asking the right questions, and using their expertise, they helped us pick something that was what we liked and what we could afford. They assisted us with setting up U Connect, Sirius XM, phone blue tooth setup, and put on our personal license plates on the front of our cars. They even stayed additional hours after the store closed, to ensure the process was complete. There were two sales managers that assisted them, namely John Rizzotto and Jerome Perry, that reviewed our offer, and gave us great trade in values on our vehicles, and made it possible to finance. The finance department, namely, Kim Young, was very helpful in explaining the lease program, and suggested additional coverage to give us piece of mind. We always walk away with a smile, excitement in our step, and a warm feeling about the experience. Thanks to a great store and personable attention. God bless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Lisa and Matt as well as the rest of the team delivered such a great experience! We hope you enjoy your new vehicles! Thank you - Fred Martin Superstore Team

They were very professional and helpful.

They were very professional and helpful. We were able to find the right car and get the deal done

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

This is my fourth vehicle purchase through Fred Martin.

This is my fourth vehicle purchase through Fred Martin. I've always received great service and great purchasing experiences here. I plan on buying my future cars here too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Phil! Our goal is to make sure everyone who walks through the door leaves happy, and we sincerely appreciate your loyal business. Thanks again for choosing Fred Martin Superstore, we look forward to serving you again! Thank you - Fred Martin Superstore Team

Our salesman Andrew Odeal had the vehicle & his paperwork

Our salesman Andrew Odeal had the vehicle & his paperwork ready when we arrived. Andrew was very nice and courteous! I will recommend him to my friends & coworkers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Andrew and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team