Reviews
They where very helpful and they walked me through all of
They where very helpful and they walked me through all of it they where very nice and they worked with me through our it all
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review, Greg! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
Daylor Neal was very easy to work with and was willing to
Daylor Neal was very easy to work with and was willing to help and go above and beyond.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Daylor! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team
Our salesman Bob King was very nice & informative.
Our salesman Bob King was very nice & informative. We would definitely buy another car from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Peggy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Richard Bacon was super helpful without being pushy.
Richard Bacon was super helpful without being pushy. Quick process for lease trade in with a new Jeep. Happy with my experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Allison! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Fred Martin Superstore is a very respectable business.
Fred Martin Superstore is a very respectable business. Everyone I had contact with was very professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team
This dealership provided the best car buying experience I
This dealership provided the best car buying experience I have ever had in all my car buying experience. I am in Georgia and Eric in sales made this car buying process very easy and I'm all the way in Georgia. If you need a car please go see Eric he will take care of you. Again thank you guys for getting me into the car I love. O. McQueen
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
I bout a 2016 Chrysler town and country which was just
I bout a 2016 Chrysler town and country which was just right for my family price was drop down because I found real reasons for that to happen and they did work with me on the numbers it was clean and washed had gotten new tires front brakes was replaced with new ones they the sale people were all in a good mood and I got there almost time to closed the dealership but that was because I came from Reading Pennsylvania 19601 to them which was a 6.5hr drive to them but at the end of the deal well worth my time and money will keep them in mind if any future need for another vehicle all in all great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
Horrible service.
Horrible service. Purchase a van last January 2021. In March 2021 the transmission went out. So they fixed it. We are now in February 2022 engine and transmission is out. We took the van for service in January they've had the van for three weeks to fix the engine and transmission. We get it back yesterday 2/22 and we took it back 2/23 still not fixed properly. The service representative and the manager DO NOT CARE. The state there might be a hole in the engine that WE going have to pay more money after we paid 1660 2/22. If the engine was fixed. Why didn't they fix the whole. They are very un honesty people. Customer service sucks servicing a vehicle sucks. I don't recommend Fred Martin to nobody. Make matters worst corporate office is on barber rd. Civil Court is my next option.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, Brittany, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Pleasant experience, no hassle and didn't feel pressured
Pleasant experience, no hassle and didn't feel pressured to do anything. Seemed fully in control of the process and ended up satisfied with the overall experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review, Jake. We're happy to hear our team was able to serve you and demonstrate our commitment to great customer service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team
Real friendly environment.
Real friendly environment. They are here for you and want the best for you. Great place to get a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team