Reviews
Communication is horrible haven’t had vehicle even 2...
Communication is horrible haven’t had vehicle even 2 weeks yet and already put 500 into it because the inspection didn’t notice brakes at 3% and marked them good. All but one tire out of balance but marked good.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jason, we are sorry your recent experience with us was less than positive. We have forwarded you review to management to look into the situation. Our team has attempted to contact you. We would like to get you in and assist you further. Please give our service department a call at 330-753-4444 and ask to speak with Service Advisor Dale. Thanks!
I don’t know what number you are calling but I have not received one phone call since I bought the car from you. And when I did try to call all I got was a rude response and blame being put back on me.
Worst experience ever!! Bought a car and took 30 days to...
Worst experience ever!! Bought a car and took 30 days to close the deal! Sad
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that your purchasing experience didn't go as quickly as you would have liked. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
The folks were ALL very nice and helpful. The sales...
The folks were ALL very nice and helpful. The sales associate, the financial associate and the sales manger. I did have one complaint and that was related to the financing. I had an excellent credit score and expected, as a result of my conversation with John, to be able to secure an interest rate in the "MID 2's" but when I went to sign the paperwork the rate was 4.4 (a bit different). Strangely, while speaking to Rhonda about this John phoned into the office and the rate went to 3.4%, hmmmm. In retrospect I should have refused the deal and either went somewhere else for the car or insisted on the rate quoted but I did neither, I won't make that mistake again. Overall they are a good team, I would go back to them if the need for a new car came up but be smarter and less trusting.......
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback on your recent visit to Fred Martin Superstore. It is great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team
Happy with the service I received overall and would use...
Happy with the service I received overall and would use this dealer again in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
The sales staff was exceptional and very friendly. They...
The sales staff was exceptional and very friendly. They took their time to explain all my car’s features and the whole process from test driving to financing was painless
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Very clean building. Professional employees and my...
Very clean building. Professional employees and my salesman David Chaboudy is excellent and followed up many times to make sure everything was ok
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gary, Thank you so much for your wonderful review! We are thrilled that David had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
They are very kind very attentive to your needs open to...
They are very kind very attentive to your needs open to help you reach your goal of the type of car in quality car that you choose very welcoming
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that Mike had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
I found Amber to be real freindly and easy to work with....
I found Amber to be real freindly and easy to work with. Ansered all my questions and I was satified with my experience with her and Fred Martin.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Amber and all of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
1 of the most polished auto buying experience ever had....
1 of the most polished auto buying experience ever had. Alex was quite pleasant, listened well & was courteous at every part of the transaction. I would buy there again & again, if need be. Highly recommend this dealership without hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alexander met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Best car purchasing experience in 50 years! Rob Zabel,...
Best car purchasing experience in 50 years! Rob Zabel, Brett in Finance, and the parts department were all fantastic! I live out of state, and the car and all the paperwork was ready and organized when I arrived. Rob was very knowledgeable, and kept in contact throughout my long distance purchase. I have recommended several friends and family members to call Rob for their next purchase. I will definitely go back to Fred Martin for my next purchase, and Rob will be my salesman!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team