Reviews
Malik Alexander was very helpful, patient and...
Malik Alexander was very helpful, patient and knowledgeable! He made sure that I was informed and pleased through the whole process. Rhonda was also amazing as she made sure that I understood everything when it came to finalize my purchase! I appreciate you both, thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ayanna, Thanks for sharing your thoughts about your experience working with Malik, Rhonda and our Fred Martin Superstore team. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team
Couldn't find anything wrong with my jeep even after...
Couldn't find anything wrong with my jeep even after being there 2 times and doing it time 3 times. Even after telling them what it said on the dash still didnt fix anything
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Christopher, we are sorry to hear you had a negative experience, and have forwarded your review to management. We apologize that we are unable to verify the issue and understand your frustration. Our team is trying our best to assist you, but when we try to replicate the issue on our end, we are unable to verify the issue to attempt to diagnose and repair. If you have any questions or concerns, do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.
Service was excellent, as soon as I got there Mike met me...
Service was excellent, as soon as I got there Mike met me and started explaining the details of the work to be done on my Durango. He told me about the need for an alignment as well. Service eas done promptly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Very friendly and professional . The over all buying...
Very friendly and professional . The over all buying experience was a pleasure. The salesman Lonny Murdock was so very helpful and we would highly recommend the Fred Martin superstore.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jay, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congrats on your new vehicle! Thank you - Fred Martin Superstore Team
Super friendly staff. Oil change and tire rotation was...
Super friendly staff. Oil change and tire rotation was done fast. They were a little sloppy with the oil change. Had oil on my concrete driveway after I got home and parked truck. I know truck doesn’t leak oil. Other than that it was perfect.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon! Thank you - Fred Martin Superstore Team
They were the best dealer we have ever worked with. Jeff...
They were the best dealer we have ever worked with. Jeff was a great sales person and did a fantastic job on everything.Thanks to all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well with Jeff and we hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Everyone was polite, helpful and did a great job.I came...
Everyone was polite, helpful and did a great job.I came in be because my tire was leaking air. They plugged it and I was on my way. They squeeze me in for my appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
The service is always great. The guys are always polite...
The service is always great. The guys are always polite and always give good service. I will recommend Fred Martin to all of. My. Friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you - Fred Martin Superstore Team
I have bought five vehicles from them and it was always...
I have bought five vehicles from them and it was always easy to deal with them .Fast and friendly service also .and have referred them to lots of people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Superstore. Please don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
Service advisors and technicians are great! I rely on...
Service advisors and technicians are great! I rely on their expertise. They are trustworthy and responsive. I will always use Fred Martin service and have for 25 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team