Reviews
Mike was awesome. He made the whole process easy and...
Mike was awesome. He made the whole process easy and intuitive. At no time did I feel uncomfortable or intimidated. Great job done by all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Congratulations on your new vehicle and thank you again for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Fred Martin and Joe Pekar continue to amaze myself and my...
Fred Martin and Joe Pekar continue to amaze myself and my company with extreme professionalism and service We will continue buying vehicles and Ram products due to our experience with them
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Fred Martin Superstore, customer satisfaction is our #1 priority. Joe and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team
Thank you at finding us the best deal for the $. Our Jeep...
Thank you at finding us the best deal for the $. Our Jeep runs great. We love it. Jeff is very down to earth and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Danielle, We are very happy to hear Jeff provided you with such a positive experience! Congratulations on your new Jeep! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team
I am very satisfied with the service I received. Will...
I am very satisfied with the service I received. Will kept me in the loop with everything that was happening with my sons Jeep. William is a excellent service writer. I will be coming back for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Very courteous employees. I feel very confident that my...
Very courteous employees. I feel very confident that my car was done right. Quick and easy. Tim the gentlemen that waited on me very helpful and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Sheila, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Sales man did great. Had vehicle prepared upon arrival....
Sales man did great. Had vehicle prepared upon arrival. When in market for next vehicle I will be calling back . Tha KS for job well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Amber is AWESOME at her job and truly cares about the...
Amber is AWESOME at her job and truly cares about the customer. She did her best to get us into something that we both like and can afford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words for Amber, and for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
Personable crew who was very knowledgeable and kept me...
Personable crew who was very knowledgeable and kept me updated along the way. Crew worked very efficiently and got me out quickly. Will continue to take my truck here for service and will start to take my wife’s Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Was given one price and charged another. I was up front...
Was given one price and charged another. I was up front and honest about what I had and what it needed. I was given a price and a time for it to be done they raised the price and took 7 days to do a simple tune up. I was told it would take one day and it took 7 days. Your service department is lacking. Was looking at either buying or leasing a new dodge from you. But after what I went thru with the service department I think I will go to a honest dealer. Thanks Gregory Smith
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Greg, we are sorry your experience here was less than 5-Stars. We have forwarded your review to management to look into the situation, and our team would like to apologize for the wait. Our advisor gave you an estimate on when the vehicle may be done given the tasks and an estimated quote, however upon further inspection and some issues we have ran into during the service of your vehicle, it required more labor time. We do understand your frustration with the wait and was hoping we came down to a price that was fair for both parties. As a token of our apology for the wait, we will be sending you a gift card in the mail soon. Please do not hesitate to reach out to our Service Manager Taylor Black at 330-753-4444 with any questions or concerns. We do hope we can continue to assist you, and provide a better experience. Thank you.
Very convenient place for oil change and routine...
Very convenient place for oil change and routine maintenance. Free car wash too! For the most part you can stay in your car while the maintenance is completed and you have the ability to watch the technicians complete the job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team