Reviews
We arrived an hour before closing.
We arrived an hour before closing. Joe and his team stayed an extra 1 and a half hours to finalize the deal and save my wife and I a 3 hour return trip. Great vehicle, Great people. Highly recommended
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that Joe and our team had the opportunity to work with you, and that they could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
Great experience--simple and fairly quick once the deal
Great experience--simple and fairly quick once the deal was agreed upon. I appreciated most of the "work" done by text. Bill King was great to work with. He wasn't pushy, very friendly and I finally enjoyed a new car experience. I love working with Kerry Crawford--what a nice guy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
The dealership sales managers were very responsive.
The dealership sales managers were very responsive. Quick to answer our questions and quick to put transaction together. Was impressed w not the usual sales back and forth negotiations. I’m not sure we got the absolute best deal w got transaction put together and on our way. Very nice dealership, everyone seemed to know their jobs. Sales managers, person we paid, accounting department ladies were very personable. I would even say the receptionist the first person I spoke w was very good w phone verbiage and etiquette.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
Tim Smith was absolutely amazing.
Tim Smith was absolutely amazing. He went above and beyond for me. Though I had went with a jeep to begin with, I ended up changing my mind and wanting an equinox instead. He made it happen and even answered me on my day off. He is awesome. The exchange process was easy as well. If I had any kind of complaint, it’s that there were a few features not working on the vehicle I did choose but once again, Tim Smith stepped up and made sure it’s taken care of!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review and congratulations on your purchase! We're glad Tim was able to get you set up and make your experience that much easier. We hope your next experience with us is 5-stars! - Fred Martin Superstore Team
It was supposed to be five stars lol. I’ve corrected it. Thanks again!
Shady, rude and disrespectful.
Shady, rude and disrespectful. Acts like his career is a joke, and is scamming any customer. Matt Miller has ABSOLUTELY no customer service. I could have my five year old treat customers with better respect and service. If I was his mother I would be ashamed of his actions.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're very sorry you had this experience. Without a listed name, it is hard to discern which customer it is we should be reaching out to. Please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to let us know what happened so we can take care of this situation and learn how to do better. Thank you for your review.
Purchased two cars from this dealership and they are
Purchased two cars from this dealership and they are great to work with. Rob is easy to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-stars! We're happy to hear that Rob was able to make the Jeep buying experience an easy one. Congratulations on your purchase and we will see you for your next one! Thank you - Fred Martin Superstore Team
Great customer service.
Great customer service. Sales person (Andrew) was excellent. He answered all our questions and it was a quick transaction. Working with Finance on a post-sale issue was also a good experience. They take care of their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy Andrew and our finance team were able to take care of you. Our team strives to make the vehicle buying experience as easy as possible! Thank you for your 5-star review and congratulations on your purchase! Thanks again - Fred Martin Superstore Team
Good options for most ppl.
Good options for most ppl. Good salesmen/women have bought 2 jeeps from here in the last 3 yrs
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review! We are sorry your experience here was less than 5-stars. If you can, please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to tell us what we could have done better that way we can give you a 5-star experience the next time you are in.
Excellent customer service and a very easy dealership
Excellent customer service and a very easy dealership to do work with I was in-and-out of there in no time
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for your review! Our team works hard to make things as easy for the customer as possible. Congratulations on your new Jeep! Thanks again! - Fred Martin Superstore Team
Besides all the Kaos that went on with financial,
Besides all the Kaos that went on with financial, everything went smooth would recommend to anyone
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and for your recommendation! We are sorry we were unable to give you a full 5-star experience. If you have the time, could you please contact Jennifer Bittner, Customer Relations Manager, at 330-753-4444 to tell us what we could have done better? We would love to make your next experience even better! Thanks for your review!