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Fred Martin Superstore

(3,251 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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Great experience

Went to hopefully retire my lease and get into a new Ram 1500, the guys are Fred Martin were great to work with and got me into the exact truck I was hoping to get. Excellent experience all around, I'll be back for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are very happy to have provided you with such a positive experience, Mike! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

Sales rep was very good but wait to pick up car was too

Sales rep was very good but wait to pick up car was too long. Should have been able to sign and go but took over an hour. I paid cash for car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Have purchased vehicles here before.

Have purchased vehicles here before. Nice selection of cars and trucks, and the staff is super friendly and very helpful thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Jeremy and Trey were amazing to work with!

Jeremy and Trey were amazing to work with! I highly recommend either person. They’re personable, honest and seem to give genuine advice throughout the purchasing process. As a family this is our 5th vehicle from this dealership and second time working with Jeremy. We love Jeep Wranglers and Fred Martin always has the best prices and good selection to choose from! So far this 2023 Rubicon is my favorite. We drive over an hour because the quality across the board is unmatched. Thanks again for making the process so smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

Excellent service, highly professional.

Excellent service, highly professional. I have purchased several vehicles through this dealership, and I have never been disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

I thought Fred Martin's salespeople were very

I thought Fred Martin's salespeople were very professional from the beginning, when I first walked in to turn in my leased 2020 Pacifica and order a new 2022 Pacifica to lease. My salesman, Rob Zabel, was very proficient in his work. He had a good knowledge of the Pacifica I was interested in ordering, and he was very pleasant to work with. I don't have anything negative to say about the Fred Martin dealership. I ordered this van on August 18, 2022, and it didn't come in until December 20, 2022. I do understand that the world has changed, and we have to live with delays these days. I was given a locked in monthly lease price in August 2022 of $535 per month for my new leased Pacifica. When the Van came in my locked in price was no longer available. The price had jumped to over $800 per month. With the help of an individual named Jerome at Fred Martin, he got back the factory incentives from Chrysler Motors, and got my payment down to $625 per month. I only mention this because I was disappointed that The Fred Martin Dealership would not honor the original agreement from August 18th. I feel the owners should have honored the original agreement. This has no reflection on the salesman Rob Zabel, as he could only work with the papers and figures that were given to him. Rob Zabel, Lonnie Murdock and Jerome worked out a price for me that was more than the original price but a price I can afford, to be able to get the new Van. Thank you, Rob, Lonnie and Jerome for your help with this matter. I'm very happy with the Van so far and I'm sure I will enjoy it for the next three years. I only wish the owners of Fred Martin Superstore would have offered to keep my monthly payment at the agreed upon price at the beginning. For anyone reading this review understand that Fred Martin Superstore is a very good Dealership with a great service department and professional salespeople to work with. I like Fred Matin Superstore.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for this feedback and the great rating. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Great experience on buying a car.

Great experience on buying a car. We bought four vehichicles from Fred Martin Superstore! Joseph Boughton helped us through the process, and listened to our questions and answered them throughly. We will be back to definitely buy again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for taking the time to share your feedback with us, Dasiy. We are delighted to learn about your positive experience with Joe, and congratulations on your new car. We are always happy to help! Thank you - Fred Martin Superstore Team

My experience at Fred Martin dealership was very good

My experience at Fred Martin dealership was very good every one was professional and knowledgeable and I will be happy to come back use them again thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

We like to support this dealership because they chose to

We like to support this dealership because they chose to build it and support our community. We always have great service there. We have purchased at least 7 vehicles from them and will continue to do so.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate this so much! Our team works really hard to try and give our customers the best experience possible, and reviews like this mean a lot to us. We look forward to serving you again in the future!

It was an easy car buying experience.

It was an easy car buying experience. There was a great inventory to chose from for Jeeps

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team