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Fred Martin Superstore

(3,251 reviews)
Visit Fred Martin Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (866) 569-8093 (866) 569-8093
Used (866) 755-8872 (866) 755-8872
Service (330) 576-4360 (330) 576-4360

Reviews

(3,251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fred Martin Superstore from DealerRater.

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Dave Chaboudy was great at helping me out of a tight

Dave Chaboudy was great at helping me out of a tight bind. Just like he helped me out 3 years ago.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

Most pressure free experience ever.

Most pressure free experience ever. There was no games and no bs. Best car buying experience in a dealership ever.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

Great experience Made the sale easy!

Great experience Made the sale easy! Definitely would buy a car there again Thank you everyone involved Merry Christmas! Happy New Year!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

Joe was amazing and helped us out very quickly.

Joe was amazing and helped us out very quickly. He talked to us very kindly and talked everything out with us. He helped with any questions we had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks, Madelyn! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Anyone can buy a Jeep anywhere.

Anyone can buy a Jeep anywhere. That is obvious. We were about to close on a purchase for a new 2023 Jeep Grand Cherokee at another Dealer. After three days of the agony of back and forth, we walked away, and THANK GOD! My wife connected with a Superstar PERSON at Fred Martin, with whom we purchased three other Jeeps. We would have started there if they had the vehicle we wanted. And then miraculously, my wife contacted Rob, ironically just received a new 2023 exactly equipped as we wanted and more. He told My wife he would call her back in 20 minutes. Twenty minutes later, with no storytelling, explanations, or maybe, if, when, etc., he was straightforward with the deal and trade-in value, which was better than the other dealer. We concluded we would make the deal and be in the following day.The next day Rob was there for us; the vehicle was exactly as he described, a detailed price sheet ready at the price he quoted, and he made the deal. How can it be that simple and different? It wasn't the Jeep or the price. It was 100% ROB ZABEL! He is a consummate professional with, a great personality, is highly knowledgable, and no game-playing. Rob attains such incredible leadership qualities that if he were the General manager, I could guarantee that Fred Martin would experience sales increases that they never imagined. Rob is the ideal example of "PEOPLE MAKE THE DIFFERENCE" If anyone, anywhere, wishes to purchase a Jeep or Chrysler product without drama and hours of wasted time in negotiation --- LOOK NO FURTHER. ROB ZABEL IS THE MAN!!! Rob-- Thanks for making our experience so incredible, and your promised follow-upp calls andfollow-upp to assure satisfaction is unheard of. You are a man of your word! Mario & Michele Weiss

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Rob and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

Rob Zabel extremely helpful and prompt, he went out of

Rob Zabel extremely helpful and prompt, he went out of his way to find the exact vehicle i was looking for,I will definitely come back to Fred Martin for my vehicle purchase

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Shannon, thank you for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

Awesome experience, easiest vehicle purchase I’ve ever

Awesome experience, easiest vehicle purchase I’ve ever made. Will definitely go see Lisa for future vehicle purchases.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

My dealer was great and he helped me very much An I

My dealer was great and he helped me very much An I would send others there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

Fred Martin superstores parts department is a joke.

Fred Martin superstores parts department is a joke. I purchased a overpriced piece of plastic for my vehicle and I didn’t even have it on my truck for more than 24 hours in the part broke. I tried to return the part within the 30 day window and they will not except my return because the part has been on my vehicle. I will not work with anybody that does not stand behind the products. If you were looking to have them service your vehicle or looking to buy a part from them I highly advise you steer away because they do not stand behind their products. The manager in the parts department has very poor customer service. Do not waste your time or money with Fred Martin super stores.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

I’ve been buying my vehicles from them for over 24 years

I’ve been buying my vehicles from them for over 24 years and have always had great service!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team