Reviews
Extremely knowledgeable staff!
Extremely knowledgeable staff! Great selection and purchasing was easy and quick! Will definitely return when I need my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
Mike was the best salesman I’ve ever felt comfortable
Mike was the best salesman I’ve ever felt comfortable with,in the car buying process. I will definitely buy my next vehicle from Fred Martin thank you everybody that was involved in my deal
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car, Phil! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team
Looking for a better vehicle mine was leaking gashad no
Looking for a better vehicle mine was leaking gashad no money for down payment so im driving a 2018 Ford Escape paying almost 700 a month this was not my plan but I was in a rut with no way out
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Was one of the only dealers to get me into something
Was one of the only dealers to get me into something reliable. Would recommend 100%
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team
No pressure.
No pressure. No rush. Calm experience. Willing to go above and beyond to make sure customer happy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team
Daylor was kind, courteous and helpful throughout the
Daylor was kind, courteous and helpful throughout the decision and purchasing process. He helped make my decision an easier one. Thank you Daylor!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Daylor was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Very informative, and gave me lots of choices, they
Very informative, and gave me lots of choices, they totally stood by my choice and they are taking care of me . The vehicle was being sold as no warranty but they changed it and I have a limited life time power train warranty and the things that was wrong with the truck before I bought it they are making like new, no cost to me, and a loaner vehicle no cost to me. They honor their words. And they honor the deals they make.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
They explained everything and took their time explaining
They explained everything and took their time explaining until we understood completely, as did the finance department.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us, Andy! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team
Really wonderful experience.
Really wonderful experience. Quick and efficient help with purchasing a new-to- me car! Would recommend! Many thanks!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team
Fred Martin provided excellent, prompt, and accurate
Fred Martin provided excellent, prompt, and accurate sales service every step of this purchase! Great job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team