Reviews
The salesperson Jordan was obnoxious with his insistence
The salesperson Jordan was obnoxious with his insistence that the vehicle I inquired about was the best priced and nicest condition one available. When I told (him?) I wasn’t interested because it wasn’t worth the investment for the 5 months I planned on owning it he mocked me by sending a text that was LMAO (laughing my xxx off).Offending the customer seems to be the way to get a sales job at Fred Martin Superstore.xxx
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com
Matt and Dave were amazing help getting my new car!
Matt and Dave were amazing help getting my new car! Everything was so easy and they made the process so simple! Will always be getting my cars from Fred Martin!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Matt and Dave were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team
Great advertising, friendly staff.
Great advertising, friendly staff.??, they know cars and trucks..good trade in value on my old vehicle. Will recommend them to friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team
Everyone is friendly!
Everyone is friendly! They take the time to make you feel at home. Facility is beautiful. The cars/trucks all look new, even the used ones. No pressure sales, all questions are answered. I bought the vehicle because it had all I wanted. The most painless purchase in my life. And then they surprise you with a tow if ever needed, and oil changes. A 1st Class dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Fred Martin Superstore. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle! Thank you - Fred Martin Superstore Team
The sales associate, Trey, was helpful in finding the
The sales associate, Trey, was helpful in finding the right vehicle for our budget and needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad to hear that Trey was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team
I've done business here twice and both times were very
I've done business here twice and both times were very pleasant. Everyone was very friendly, helpful and made it super easy when we all know buying a car can be extremely stressful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Justin was extremely accommodating and easy to work with.
Justin was extremely accommodating and easy to work with. Highly recommend this dealership. I will be back for my next vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team
We were treated to excellent service and a trouble free
We were treated to excellent service and a trouble free purchase. It is a difficult time to need a car purchase but they made the process easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team
Great people and we’re friendly to help ous get the truck
Great people and we’re friendly to help ous get the truck my wife liked
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team
They helped me find my perfect car and efficiently
They helped me find my perfect car and efficiently addressed my concerns. They were very friendly and happy to help with all of our needs.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com