Plaza Cadillac

Always friendly and good service. Thanks you for that. I have nothing else to comment.

Great service. Honest pricing . Always treated with respect . Could easily been taken advantage of but no.

Service dept is great The service writers are knowledgeable and most have worked there for years! From the service director down everyone gives great customer service!

Labor charges seem excessive. $1323.00 For a few hours work looks like an overcharge.

We bought our Cadillac EV at this dealership. Everyone was friendly & helpful, making the process a positive experience overall.

Our experience at the dealership is, unfortunately, tainted heavily by the fact that we were told by the sales person and sales manager that the credit inquiry they were going to run to provide us with financing options would be a soft inquiry and would not affect our credit. I questioned that, but they insisted they were right. They ended up running a hard inquiry that impacted my credit score (temporarily, but that is beside the point). I cannot believe they did not know what they were doing, so I think they lied. The inquiry ended up being unnecessary, anyway, because I told them I was not going to finance if the best interest rate was above a certain percentage (and I told them my credit was rated "Excellent", so they would be able to determine fairly well what the best rate could possibly be), yet the rates they came back with were far over the rate cap I had told them in advance. As a result of this, we feel like we were not listened to and that the dealership's need to follow their process took precedence over what our concerns were. Additionally, there were a few vehicle features that did not function property that were not addressed, and the dealership's knowledge of the model was very limited. Having worked in the automotive dealership industry for 18 years, I was very disappointed with this experience.

Very Pleased with my Warranty service. As Service writers, Christie and Eve are knowledgeable on the vehicles and their Mechanics do actual testing with meters to find problems rather than just replacing parts.

Excellent service center with a great staff open my car because the hood would not release they installed a new cable in hood release latch and I was on my way

Easygoing no pressure sale. Mr. Jimenez was patient with us driving 4 cars over several days our options were so good. We needed to have time to think about what our ultimate purchase would be. I'm enjoying driving the Caddy. My deceased mother-in-law is looking down at me and smiling. She was a big Cadillac fan.

2024 Escalade ESV V series. Smooth easy transaction. My car was totaled in an accident and I needed to replace it quickly. I decided on a Escalade ESV V. I searched on Cadillac’s website for vehicles equipped as I wanted. Then, I emailed 10 dealerships asking for an “out the door price”. Plaza was the only one which quickly gave me a price. I agreed to purchase and the transaction went very smoothly. Vehicle was ready when I arrived and I drove away after a few minutes of familiarization. Two months later other dealerships are still emailing asking me to come in “so they can get to know me” before giving me a price.