Plaza Cadillac

By far the most unorganized and dishonest dealer I have ever dealt with in my 35 years of buying cars.

I brought my Cadillac in for a diagnosis on why starting was a problem. At least three times a day it is very difficult to get the car started and moving. I was told I needed a new battery module. Unfortunately, it is on backorder. I have been waiting about three weeks for the part to be available and come in so , I can once again start drivingI driving my Cadillac. This is very frustrating having my car unable to be fixed.

needed to have the engine software updated got in a little early and they got me out quickly with no problems at all even cleaned the car perfectly and gave it a car wash.

This is not my first vehicle purchased from Plaza Cadillac. Been dealing with Tony (now GM) and Rick (salesperson) for many years and cadillac purchases. There are closer Cadillac dealerships - but we have always been treated with honestly, courtesy and professionalism consistently when looking to trade in and purchase a new car. Also, not my first Cadillac vehicle - my first ones started in Virginia, then Miami, and now up in North/Central Florida. The dealership is an hour each way for us to drive - and not only purchase from Plaza but return for servicing as well. So I have to state - the delivery/cleaning/add-ons of the 2024 we purchased new didn't go as smoothly as in the past. BUT - the team made it right when I brought it back to them. No hassles, arguments, etc., they apologize and then make it right. Part of the issue was the dealership has new car-prep/detailers and I think not as great as in past. Hopefully the ownership of the dealership will address this as I'm sure they want to be in great standing with its new and return customers. Lastly, I love being back into a Escalade - I "slipped" when purchased new vehicle and traded in my 2019 Escalade ESV for a BMW X7. I like the vehicle - but was never IN LOVE with it. Traded it in after 2 years for the 2024 ESV and love my new BEAST as I've named it. Thanks for the opportunity to submit my comments and thanks again to Rick and Tony for making me happy to be with Plaza Cadillac.

They are very friendly. I feel welcomed when I enter. Everyone is polite and kind.

All aspects of my first to visit has been perfect. Just moved here glad I found them. 👍

Anthony was great to work with! Enjoying our new car. Thanks for a great experience!

Paper work took forever. First the wrong car was presented to me,then the finance guy couldn't be found. Finally after all that the registration was wrong. Cadillac finance guy was on vacation, so we had to wait for the Lincoln guy. Salesman did the best he could but it took way too long.

My experience at Plaza Cadillac in Leesburg, Florida were excellent in every way and especially with Jesse in sales and Eve who answered the phone and helped greatly in making connections and schedules.

Rick Jimenez is a great sales person. He is always willing to help with all questions.