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Plaza Cadillac

(1,825 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Wonderful service from all of the staff.

Wonderful service from all of the staff. Took the time to explain everything dealing with my problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was met immediately on arrival by Rick, the car was all

I was met immediately on arrival by Rick, the car was all set for the test drive. Rick was very knowledgeable about the car. I was very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They fixed the problem but when I got the car back all my

They fixed the problem but when I got the car back all my tail light is and head lights went out

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

This Email does not bring up anything in our system. Please send us the Vehicle information so I can look into this. Thank you Patrick

Service was professional and quick.

Service was professional and quick. Everyone was very nice and helpful I will definitely go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Harry is always there to help us with anything connected

Harry is always there to help us with anything connected to the service department. He is always extremely helpful and always polite as he solves any problems we might encounter. Dr Nichols.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience.

Great experience. Very fast and very efficient. As soon as I walked in I was taking cared of immediately. Excellent service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The entire service team provided me with unmatched

The entire service team provided me with unmatched hospitality, and I greatly appreciate the accommodating atmosphere in the dealership. I brought my car in for service due to the check engine light coming on. Instead of having it fixed, I had my secondary air injection pump replaced, an oxygen sensor replaced, and the secondary air injection system sensor replaced on three different service dates. The check engine light remained off for a day after the final service date; however, a day later, it came back and has remained illuminated. The entire service total was over 1,000 dollars. I once again would like to extend my appreciation for the employees and the hospitality at this location; however, once I get my finances in order, I will be finding another dealership to service my Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the information. We have attempted to contact you (voicemail), and will continue to do so. Please reach out so we can further investigate the situation and find a solution.

Making appointment was easy, work was completed.

Making appointment was easy, work was completed. Quite a bit of a wait, but kept informed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

From the beginning we were impressed with friendliness of

From the beginning we were impressed with friendliness of the salesman who came out to greet us. Was not pushy and was a good listener Thank you Michael Land!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Plaza Cadillac service staff are great.

Plaza Cadillac service staff are great. My family brings all of our vehicles there for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.