Reviews
Plaza Cadillac went out of their way to help me get my
Plaza Cadillac went out of their way to help me get my dream car at a price that was more than fair. Robby Giovanetti and David Guzman went out and beyond assisting me with any and all requests. BEST salesmen and service department in Florida, they treat you like FAMILY.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
my visit plaza cattilac way excellant very helpful.
my visit plaza cattilac way excellant very helpful. they done my oil change and tire rotation very quick
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I brought my car into your facility because of error
I brought my car into your facility because of error messages I was receiving. I was told the battery was low and it was charged to 60%. Even though the battery was replaced in January I was told as the car was no longer under warranty the battery was not under warranty and to replace the battery would be $400. In lieu of replacing the battery I was told to drive it more. We drive it every day and last week I drove to Gainesville twice. Sunday morning the car would not start and I had a neighbor jump start it and drove it to a local service center. They determined that the battery was bad and needed to be replaced. I am lucky this did not happen when I was traveling to Gainesville. It is unfortunate that your mechanic could not determine the state of the battery, and you charged me $68. to tell me my battery was good and I should drive more (11,000 miles last year should suffice). Luckily there is a Cadillac dealer in Ocala I can go to for service and my next car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Good afternoon, I reviewed your paperwork and see that we did stat the battery was bad even after we charged the battery. I do see where she stated to drive it more but after talking to her that was in response to you not wanted to buy a battery and not having any more time to charge further. I agree the warranty on a part after the basic warranty being up if not customer friendly, but it is GMs policy. I would however want to help. Can you call me when you have a moment so I can talk about the battery you put in your vehicle and what I can do to help you with some reimbursement. Thank you ( Patrick Bianchi)
Always prompt and courteous service.
Always prompt and courteous service. Everyone is friendly and helpful. We would recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a problem with one of my seats coming loose at the
I had a problem with one of my seats coming loose at the seam. The service department fixed it quickly and did a great job. This is the second Cadillac that I bought here and would highly recommend them to all my friends and neighbors.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jesse did a great job!
Jesse did a great job! This is my second Cadillac I have purchased and he assisted me with both.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always pleasant, friendly and eager to help.
Always pleasant, friendly and eager to help. Everyone at this dealership seems to make you feel welcomed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was okay.
It was okay....kind of had to wait for a few minutes but, overall it was good service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Accommodated my requested repair time and completed
Accommodated my requested repair time and completed repairs ahead of time. Service Agent, Christy, top notch!! Kudos to Eve bedside manners over the phone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Christy was professional & friendly.
Christy was professional & friendly. It’s my first visit so I appreciate the service. Eve was amazing upon my first call to Plaza, so thorough
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair