Plaza Cadillac

No pressure, polite, friendly and honest. Rick was was very informative and personable. Very happy with our used car so far.

Jonathon was very professional, courteous, knowledgeable, helpful, and friendly. The buying process was easy and exceptional.

Great dealership with outstanding people. Always friendly and helpful. I've purchased several vehicles from Rick at Plaza. I keep going back service is outstanding.

Excellent service, nice staff, and efficient. They are a great place to have your car serviced.

Have been using Plaza for over ten years, service has always been top notch and completed in a timely manner.

I enjoyed working with Robbie he was very helpful telling me about the features of the new Lyriq, and found me my new car before the scheduled delivery date. Very happy and I love the car.

When I purchased my cadillac on 9 November 2023, I drove it home and had transmission fluid all over my garage floor. Returned it immediatley to the dealer and was informed I had a leak around my gaskets. They determined it best to replace the transmission. I was promised that it would be returned to me before Christmas. It was, the Friday before Christmas, after I called for an update on the status. Once I get home I hear a singing in the undercarriage. Took it back to the dealer and went for a ride with the service manager. No noise. Ok, I go home and over the weekend the noise returns. Listening closely while I'm near a curbing, I can hear grinding. Still waiting for a call back from the service manager. I hope someone with any type of management can call me to make the situation better. BTW, is there anything true about the Lemmon Law?

I made an appointment twice and twice they didn’t have time to fix my car. Now I have to make another appt and drive another 40 minutes both way times 3. Quite inconvenient.

2 1/2 hrs to change a thermostat $1054? $420 per hour? Dec 27, 2023 MO 82659 Invoice CDCS138251 How much of the labor cost get of the $1054? Is he paid piecemeal? This is hard to swallow! William George

Quality of service is high as far as I can tell. Operationally, there is a need for improvement. I was waiting for my car in the waiting room and came out after several hours to ask for an update, and they had no idea I was there waiting despite my stating that clearly when checking in and the staff person seeing me in the waiting room when coming in to get other customers.