Reviews
Excellent and professional service.
Excellent and professional service. Provided loaner vehicle since we live out of town. Highly recommend Plaza Cadillac for sales and service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was there for around 4 hours with an appointment on a
I was there for around 4 hours with an appointment on a weekday. I think that was far too long.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to fill out the survey. please let me know your info so I can research the event. Thank you. Patrick
I have been coming here for service during the winter
I have been coming here for service during the winter months and I find that this dealership has great customer service and will be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service center made an appt to put on new tire.
Service center made an appt to put on new tire. I sat in the lounge for 2.5 hours and then they come in and tell me they don't have a tire. They said the tire should be un the next day and would call and let me know so I can schedule an appointment. A week goes br and no one calls me back. I call to see if the tire came in and they says yes its been in. I made an appt to have it put on and waited 3 hours. It is an all day event for a simple tire change.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you and we apologize that the perception of the last service with us was anything less than acceptable. I have looked into the information you gave me and found that the tire that was order was on back order through Gm and it arived the day you called. Parts did not tell service yet so the adviser could not call until tire recieved was communicated. As for the visit, WE performed and oil change, Rotation and recalled the after performing need to reprogram and body controller. Also we had to call you warranty company for the tire replacement before installed the tire. Which included sending pictures of tire. I agree it took that long and it is hard to sit for the period of time. next time if you will allow us, we can shuttle you or arrange a loaner if the repairs that need to be performed will take that long of time.
Service advisors are pleasant, keep you informed, and
Service advisors are pleasant, keep you informed, and moves the service along so your waiting time is minimized. Steve and Harry are the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Polite and very helpful service advisor!
Polite and very helpful service advisor!! Work was completed quickly and done to my satisfaction..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have dealt with many different car dealerships in my
I have dealt with many different car dealerships in my life. Plaza Cadillac is by far the best.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very fair, customer centric dealership that was with me
Very fair, customer centric dealership that was with me every step of the way. They did not charge absurd prices that were significantly over msrp which was very much appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They haven’t been able to find the problem.
They haven’t been able to find the problem. It’s somewhere in the electrical system but they can’t find the problem.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We would like to investigate the issue but are unable to locate your information based on this review. Please contact our Service Manager Patrick Bianchi at 352.787.1323 so we can assist you. Thanks.
Great service, friendly atmosphere, was able to work me
Great service, friendly atmosphere, was able to work me in on short notice! Will sure visit again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair