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Plaza Cadillac

(1,821 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,821 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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We have owned five Cadillacs over the years and purchased

We have owned five Cadillacs over the years and purchased two of them from Plaza. We have always been impressed with the quality of the product. However it is only surpassed by the quality of the service which we have received from Plaza over the last 18 years. Keep up the good work !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The salesman Rick was very professional and

The salesman Rick was very professional and accommodating.the sales manager from North Carolina was very friendly. The man that done the paperwork knew what he was doing and made the transaction very efficient. It was a pleasure doing business with Plaza Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service is beyond excellent call very friendly, very

The service is beyond excellent call very friendly, very informative always a pleasure to visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Hopefully 3rd time will be a charm!

Hopefully 3rd time will be a charm! This is getting old! Shouldn't have problems on a 2023 Escalade! My patience are running slim

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

we apologize that the problem is persisting but very hard to identify when we recieve a defective part from manufacture. I'm sure when we reinstall part this problem will be solved. Thank you again.

Nice experience.

Nice experience. Had a special warranty on the car. No problem, honor it and didn't even charge for the diagnostic.. the driver that took me to work was willing to bring back my work keys I left in the car. The driver was very nice and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve in the service department gave me excellent

Steve in the service department gave me excellent service. Always pleasant and helpful. Basically why I buy my cars there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff is amazing.

The staff is amazing. Steve is very professional and friendly. Service is always fast and efficient

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Steve Wiggins handled my service needs with great care

Steve Wiggins handled my service needs with great care and professionalism. I was very pleased with this service event.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Second interaction at Plaza Cadillac.

Second interaction at Plaza Cadillac. Purchased XT4 and now in for the vehicle’s first service. The level of attentiveness has been above and beyond. Staff is pleasant and knowledgeable. Service is thorough and timely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everything went great thank you.

Everything went great thank you. Why the 15 word minimum, kind of making me work for this lol

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.