Reviews
It would have been nicer if I did not have to wait so
It would have been nicer if I did not have to wait so long to get a battery installed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harry, Steve, and Senya do a good good.
Harry, Steve, and Senya do a good good. So did Eve in getting a message to them about radiator coolant. So far all repairs and miscellaneous stuff seem to be working properly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Felt like I was in a cheap used car dealership.
Felt like I was in a cheap used car dealership. Lady at the desk was eating lunch while waiting on customers and really didn’t interact. It was clear that they didn’t want to wash my car because it was a going to rain.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Please contact me when your able so I can address. I cant seem to find to service visit on just the email name.. Thank you Partrick my ext 231
Felt like I was in a cheap used car dealership. Lady at the desk was eating lunch while waiting on customers and really didn’t interact. It was clear that they didn’t want to wash my car because it was a going to rain
They were very courteous and efficient We appreciate
They were very courteous and efficient We appreciate the quality of their work and would recommend them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The work performed was excellent.
The work performed was excellent. They fixed the issue. However, I had to be very proactive just to get updates on my vehicle. Long hold times and unreturned messages. Was not happy with that at all. Caused me a lot of stress.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I'm glad to hear the work was performed well, and apologize that the communication was not up to par. We are always looking to improve and hope to have the opportunity to be of service in the future.
Thank you for filling out the survey and letting me know what happened to your visit. I would very much like to discuss this further. Please Calle me at your next available time. Patrick ext 231
Friendly and professionally managed.
Friendly and professionally managed. Enjoyable customer waiting area. I enjoyed the experience and communication from the staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I cannot recommend Plaza Cadillac more strongly to family
I cannot recommend Plaza Cadillac more strongly to family and friends alike. They have proven that the customer is more important than any other concern in every interaction we have had!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
experience at dealership is always pleasant.
experience at dealership is always pleasant. Harry in service is always nice, service is prompt
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always great service at Plaza.
Always great service at Plaza. Preparing for a major road trip and they made sure all was ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service dept took good care of us and the problem
The service dept took good care of us and the problem seems fixed. Kept us informed while we were there.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair