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Plaza Cadillac

(1,820 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,820 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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I found the salesman very professional and informative,

I found the salesman very professional and informative, my questions were all addressed. I am satisfied with there willingness to negotiate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Friendly and love it when the mechanic doesn’t find

Friendly and love it when the mechanic doesn’t find anything additional wrong with vehicle!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service manager does an excellent job in making the

The service manager does an excellent job in making the customer feel comfortable. Service was done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Rick our salesman was polite and knows what he is talking

Rick our salesman was polite and knows what he is talking about. Sale went very smoothly. Will always. have Rick as your salesman. Would recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Everything so far has been so easy, from purchase to the

Everything so far has been so easy, from purchase to the first oil change. Definitely recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My repair did not repair the issue.

My repair did not repair the issue. I just called and after 5 minutes I was dropped. I would like someone to call. Was told that a new lock actuator would fixed the issue on my 2011 cadillac srx. It is in the same state as was brought in. I am currently up in Minnesota and wo7ld love to resolve this issue. Brian Blair 651-245-7717. bcbisme@comcast.net.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

i will investigate and have someone call you.

Everyone made an effort to find a solution to my problem.

Everyone made an effort to find a solution to my problem. I was surprised that it took 4 1/2 hours at $139 an hour to solve a problem that was replacing an electronic ABS module. Why so long?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always ready to help when you first enter the building,

Always ready to help when you first enter the building, the people in the service area are smiling and shows that you are welcome. In the sales area welcome you but do not pouches any sales they want to make you feel comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It’s friendly non pressure buying experience.

It’s friendly non pressure buying experience. I believe the sales reps know that the vehicles sell themselves. This is the second vehicle I purchased from this dealership and I was satisfied each time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and professional treatment.

Friendly and professional treatment. , salesman was knowledgeable about products and procedures.. he helped me close negotiations with management

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.