Reviews
Steven made the process seamless in implementing my SUV
Steven made the process seamless in implementing my SUV service needs. Thank you Steven!!! It’s always a friendly environment & much appreciated. Great seeing Harry & Rick my sales & service gurus too! ~debra
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Polite, let me know exactly what was wrong and fixed it.
Polite, let me know exactly what was wrong and fixed it. When I got back to the dealership they also washed it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s a pleasure to call Eve and schedule an appointment!
It’s a pleasure to call Eve and schedule an appointment! The service men are always friendly!! It’s our go to Caddy dealership!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone from the person that greeted us to the service
Everyone from the person that greeted us to the service tech and the guy who wrote up the order very curtious and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service manager Steven was very helpful, going above
The service manager Steven was very helpful, going above and beyond to help out on an unfortunate situation. Thanks Steven
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent customer service…issues are explained clearly
Excellent customer service…issues are explained clearly and honestly. The work is done to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wet hard to get thru front desk to Service Manager.
Wet hard to get thru front desk to Service Manager. Cadillac Dealership looks like it needs torn down! Other dealerships nearby nice and Carrie’s cheap cars! I have had my Escalades in many States and all are elegant and have great coffee, rolls. I like Fox News and you took it off the TV ???? Not enough mechanics and no loaner cars!
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We all have to deal with the hand we are given. The building is an older one, but we keep it clean and manager. We have coffee, water, and donuts. The CNA and Fox new was locked out of the waiting room because we had customers fighting about many political things and we thought it best before someone gets hurt. We can always use more technician. As for CTA loaners cars. The loaner fleet were made up of new cars, The microchip problem has caused our new car loaners to go away mainly because we have no inventory of new cars. However, on a case-by-case bases we have used cars that our sales Manager lets us use. However, these cars can't be held or scheduled like the CTA program cars because they are for sale and could be sold at any times. Like I said we deal with the hand we are delt and take care of our customers the best we can. Thank you for filling out the survey and wish you well on your travels back to the west. SM
All the staff in service are friendly and helpful, Steve
All the staff in service are friendly and helpful, Steve has been my service advisor since I first bought my XT5 there and has always been helpful and never steered me wrong.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly staff, helpful with service advice and
Very friendly staff, helpful with service advice and sales. Easy to schedule an appointment. Trusted advice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yes
Had several issues with the car and they were able to fix
Had several issues with the car and they were able to fix them all in one visit
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair