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Plaza Cadillac

(1,820 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,820 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Everyone is professional, courteous and patient.

Everyone is professional, courteous and patient. Service is exceptional & timely & is always explained in an understandable way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff at Plaza Cadillac is capable, caring, and

The staff at Plaza Cadillac is capable, caring, and competent! I have complete confidence in knowing that my car receives everything it needs to keep me safe! Thuu oh s us very important since I am a widow who knows nothing about cars. My husband took care of everything and believed that Plaza was the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service at Pla,a is the very finest .

The service at Pla,a is the very finest .. The people are friendly and promp.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Plaza Cadillac has a lot of integrity.

Plaza Cadillac has a lot of integrity. I have been doing business with them since 2014 and have grown to throughly trust them. They always go above and beyond to take care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very nice people, nice waiting area.

Very nice people, nice waiting area. The checkin and checkout process was quick and easy. Service staff were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Efficient, courteous c c c c c c c c c c c.

Efficient, courteous c c c c c c c c c c c. C c

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Keeps you informed about what’s happening with your car.

Keeps you informed about what’s happening with your car. Takes time to answer your questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Communication with the service manager was awful.

Communication with the service manager was awful. My car was there for 9 weeks, did not keep me updated and I know they didn't work on it every day.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for you survey , The service adviser was communicating with the person who dropped vehicle off

Great people & service will be back for more service.

Great people & service will be back for more service. Shouldn’t have to find fifteen words on survey

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The folks at the dealership are cordial and easy to work

The folks at the dealership are cordial and easy to work with. Rick Jimenez is prompt in answering my questions and concerns

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.