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Plaza Cadillac

(1,825 reviews)
Visit Plaza Cadillac
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 8:30am–6:00pm 7:30am–5:00pm
Tuesday 8:30am–6:00pm 7:30am–5:00pm
Wednesday 8:30am–6:00pm 7:30am–5:00pm
Thursday 8:30am–6:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 9:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 2 awards
2023 consumer dealer award 2022 consumer dealer award
New (352) 702-3162 (352) 702-3162
Used (352) 702-3164 (352) 702-3164
Service (352) 702-3166 (352) 702-3166

Reviews

(1,825 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Plaza Cadillac from DealerRater.

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Excellent service -- great courtesy and professionalism.

Excellent service -- great courtesy and professionalism. Greatly appreciate the attention to detail and prompt service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Worked with the service department, everyone is always

Worked with the service department, everyone is always trying to make my experience a good one, always pleasant and cordial to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Discovered a nail in my tire and called them and they

Discovered a nail in my tire and called them and they said come in right away. They fixed the tire immediately upon my arrival. Great customer service. All the service staff has always been very friendly and courteous every time I take my car in .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dealership was very clean and neat as always Harry the

Dealership was very clean and neat as always Harry the manager is always happy and go lucky. Love the service thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The salesman was very nice but….

The salesman was very nice but….. I wish I had not traded (that’s on me) I miss my old car and really want that same make and model. However the dealership was a nice clean place and the people were very nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This dealership is a small dealership but full service.

This dealership is a small dealership but full service. I have been there a few times and have had a very good experience each time. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A small no frills dealership seemingly family like while

A small no frills dealership seemingly family like while providing personalized professional service. I felt supported and was listened to in the purchase process. Small but mighty!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Overall good experience with the sales process and

Overall good experience with the sales process and service dept. Worked with Rick for a couple weeks before I decided to pull the trigger on my new Cadilac XT6. Rick hung in there the whole time and was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Professional and friendly staff, excellent service

Professional and friendly staff, excellent service department. Patrick was personally involved in assuring that my service concerns were met.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

was not open to give all information, like the price

was not open to give all information, like the price changed from 32000 to 42000.although very friendly, that is my only problem with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your comment about the raised price is very concerning, however I have reviewed all of the paperwork and quotes given to you from start to finish and I cannot find anything that would lead you to this conclusion. We definitely did not at any point increase the price above what you were quoted, and I would like to know more about what makes you feel that we did. I've sent you copies of both the initial proposal you approved as well as the final sale documents, both of which do not have any price increase or "tariffs" on them. If we have made an error please let me know, however if this was a misunderstanding we would appreciate you updating your online review accordingly. Thank you for your time, and I look forward to hearing back from you.