Lia Toyota of Northampton

Dores Bounphasaysonh greeted me, had my info, and guided me through the service visit. She was friendly, professional, and efficient. Thanks Dores.

I had a top-notch experience at Lia Toyota of Northampton. From start to finish, the sales representative Darrian Dejesus provided fantastic service. He was incredibly kind, helpful, knowledgeable, and genuine throughout the entire process. He was consistent in communication and kept me informed every step of the way. He had every detail covered and clearly made it his goal to provide the best sales experience that he could - mission accomplished! Thank you for such a great experience!

There was no pressure to buy. Paulo Figueiredo was able to show me the car I was interested in even though it was already sold so I could determine whether this car was the one I had only seen in Consumers Report.

Alex Garcia was very helpful to me at Lia Toyota. I recommend this dealership as I was able to get a great trade in for my car and purchase a 2018 Rav 4 which I have always wanted.

Sam Doucette was very welcoming and professional throughout the time my car was being serviced.

Scott Ryan did a nice job. Recommended mice repellent for my car. Very helpful, Toyota should keep him.

I had an appt. for service at 7 A.M. one morning. Upon my arrival, I drove in and was waved over to a side desk staffed by Philip Lombardi. I had done business with him before, and he was his usual very friendly and helpful self. I reviewed with him the service I came in for, and he explained more about what was involved and politely addressed my concerns. He said it would be about 1-1/2 hours. Since I live fairly close, I walked home and waited, and at almost that exact amount of time, Philip gave me a call that my Tacoma was ready. When I returned, he was with a customer, so I gave him a wave and a thank you, paid my bill, and drove off a happy and satisfied customer.

Scott Ryan was my service provider and he was so friendly and efficient! Will be returning

The work of those like John Lombardi has been great. In Terms of the dealership as a whole….we got better pricing elsewhere and the wait time for inspection is pretty long.

Phillip Lombardi in the service department was a sparkling, friendly, helpful presence in what could have been a tiresome process. Phil made us feel as though it was an honor to help us and take care of the recall issue for our 2022 Sienna. There was no push to have other repairs done, just a real pleasure in taking care of us. Cannot say enough good about the way he made us feel about our experience at Lia Toyota.