Lia Toyota of Northampton

First time taking my dodge truck in for service, inspection, oil change, and recall software update. Everything was on time, and service coordinator kept me updated on the progress. I waited in the seating area. Like you can see into the service bay. Plan to return for next service. Very satisfied with the whole process, Thanks Lia…

I had a great experience with my Tacoma purchase with Grant Goodwin. I was an out of state purchaser & the communication was excellent & the whole process went very smoothly.

Everyone I interacted with regarding my purchase was professional and knowledgeable. I heard back from representatives promptly.

DARRIAN DEJESUS at Lia went out of his way to help me to get the car that Ireally wanted. He explained the tech involved ln my Camry hybrid so I could understand its merits and how to operate it easily. For a 78 year old minimaly tech savvy guy that means a lot!.Very pleased with my Lia experience!

Setting up an appointment and checking in were very easy. Alyssa kept me informed about the status of my vehicle.

Thank you everyone at Lia Toyota for a wonderful experience. Alex, Jason and Chris were very helpful and everything went smoothly. I highly recommend Lia Toyota of Northampton for you buying and servicing needs!!

Dwayne Smith was great to work with at Lia Toyota of Northampton, any questions I had he answered them.

Thank you Alexis Garcia for your help and guidance choosing my new Toyota 4 Runner! It is clear that you love what you do and it shows in your work! I never felt pressured and all questions were answered in a clear and knowledgeable way!

Run far away. Until Michael Lira President of Lira addresses a series of ethical issues from top down and bottom up, this has the strongest possibility of negative outcomes if you attempt to purchase a vehicle a vehicle at a sister Lia dealership through your local Lia dealership in which needs the vehicle needs to be transported to your regional Lia dealership. Breach of contract is common place for customers who attempt this route to secure their preferred vehicle. Lia Northampton sales manager Chris Peltier will shirk responsibility and say, “this happens all the time in the industry” and General Managar Myron Callander will try to make things right taking more accountability but not actually follow through in correcting a situation in simply getting your deposit refund returned in the least red tape way is fraught with inconsistency in process, communication, and delivery. He did share yesterday this is the 3rd instance of this happening in Lia just this month and all the general managers are trying to address this. This was 14 days into March he shared this happened and agreed it is unacceptable. Michael Lia, president will return an email but and apologizes but does so in a way suggesting he’s letting his regional managers sort this out and hopefully win you back as a customer. A Better Business Bureau representative even dismissed the claims that the report against should be on the Lia dealership that sold the car from out from Northampton Lia and that if the contract is with Northampton Lia that is who the claim gets filed. If you want dismissive finger pointing, have your deposit tied up for 14 days from initial signed purchase agreement to actually getting it refunded in which you have to call them every step of the way and there was not communication from the until Michael Lia got involved, Lia Toyota of Northampton is your place. I’ve seen other reviews in which someone posted about the same thing in January with them. I was assured this is not the “industry standard” of having cars sold from out of signed purchase agreements by the Better Business Bureau and two dealerships I now trust and will be considering. Clean it up Michael Lira or don’t offer the ability to purchase and put down payments on cars at your sister lots.

Alissa Coulombe from Lia Toyota of Northampton did a fantastic job explaining all the necessary fixes and mentioned those that are suggested but not required. We need more honest people like Alissa in this field.