Reviews
First class operation.
First class operation. From start to finish an excellent experience. I will recommend Chamber’s Dealership to all my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind recommendation and feedback! We're delighted to know you had an excellent experience with us at Genesis of Auburn. Have a great ride!
The do a good Job did not have to wait long to be
The do a good Job did not have to wait long to be attended about 30 min was done
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear we got the job done quickly for you! Thank you for trusting Herb Chambers Hyundai of Auburn with your vehicle!
Greeted immediately, very friendly and efficient.
Greeted immediately, very friendly and efficient. Answered all of my questions, and got a great car at a reasonable price. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review! We're glad to hear that our team at Herb Chambers Hyundai of Auburn provided friendly and efficient service. Enjoy your new car, and if you have any more questions in the future, feel free to reach out. Have a great day!
Good customer service , Brittany was great.
Good customer service , Brittany was great. Got in touch with me about my car service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We're happy to hear that Brittany had great customer service at Herb Chambers Hyundai of Auburn. We'll see you next time. Drive safely!
I had my car serviced here.
I had my car serviced here. The staff was kind and helpful. I had been having chronic, severe tire air loss for months, even in warm weather. Bill saved me a lot of money by suggesting I try a tire sealant first.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, SeSe! We're glad to hear that our staff was kind and helpful during your recent visit. It's wonderful to know that Bill could assist you with resolving the tire air loss issue in a cost-effective way. We appreciate your business and hope to see you again at Herb Chambers Hyundai of Auburn!
General manager, and overall service was excellent.
General manager, and overall service was excellent. The process of buying a car through the original salesman was very difficult and frustrating. Lack of follow up, no callbacks, and it took me five days &4 trips out to Auburn to get the car prepped in order to drive it away after purchasing the vehicle. registration was mailed to be and inspection was done on my own, Lastly a software update will need to loaded.into the vehicle next week.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hey Dave, thanks for taking the time to share your feedback. We're glad to hear that our general manager and overall service provided you with an excellent experience. We apologize for any difficulties or frustrations you encountered during the car buying process. Your comments have been noted and will be shared with our team so we can continue improving our customer service. If there's anything else we can do for you, please let us know!
As an Exec VP of Sales for a Global OEM for many years, I would welcome the opportunity to speak to Rusty or anyone in Management @ Auburn Genesis to discuss the necessary training and sales protocol this individual needs to become an asset to this dealership. A couple comments brought up red flags for me (and somewhat cringed inside) and just basic "do what you said you were going to do". I am usually not that patient, but in this case we prevailed together. Best regards, Dave
As soon as we pulled in, we were taken care of.
As soon as we pulled in, we were taken care of. Went inside and had the paperwork done in no time. It did not take long for the work to be done in our car. Very professional and excellent service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear that you had a great experience at Herb Chambers Hyundai of Auburn! Thank you for taking the time to leave us such positive feedback. We appreciate your business and hope to see you again in the future!
Excellent service, the communication is outstanding at
Excellent service, the communication is outstanding at every moment I knew what was going on with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad to hear that our team at Herb Chambers Hyundai of Auburn provided excellent service and kept you informed throughout the process. We appreciate your business!
Excellent!
Excellent! First time to experience such a super quick documents to prepare and everything. Keep it up!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So glad to hear you had a smooth experience with us! Thanks for the shout-out and choosing Herb Chambers Hyundai of Auburn. We'll definitely keep it up!
After setting up a appt for my genesis g80 about a month
After setting up a appt for my genesis g80 about a month ago for a recall, I brought my car as scheduled only to be told the part wasn’t available. This is after numerous emails which I received stating my appt for my Prius was scheduled. I sent numerous replies back stating my car is a Genesis G80 not. Prius, I didn’t want to get to the dealer only to be told they didn’t have the part. What happened? I go to the appt. And they don’t have the part! To compound the error, I’m was told by service the appt was only to check to see if I needed a new charcoal canister not to fix it. That’s absurd! It’s a recall! Obviously my car needed a new one since Genesis sent me the recall information about a mouth ago stating the year and model. So I am not happy having taken time off got nothing done and need to come back again. I expected better from a Herb Chambers auto dealer. Regards
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hey there. I'm really sorry to hear about your experience with the recall appointment for your Genesis G80 - that's not how we want things to go at all. It sounds like there was some confusion and miscommunication on our end which led to this inconvenience, and for that I sincerely apologize. Let me help you sort this out ASAP; please reach out when you can! Thanks a lot, Rusty Clifford - General Manager - rclifford@herbchambers.com
Hi Rusty; I appreciate you getting back to me. I am waiting to hear back from service about when the recall can be done. Any help in expediting that process would be great. Also, I have had another recall that was handled perfectly so I do understand mid communications can happen.