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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I was satisfied with the service performed on my vehicle

I was satisfied with the service performed on my vehicle on the day it was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! It means a lot to hear that you're satisfied with the service provided by our team and we hope you won't hesitate to reach out if we can be of assistance again in the future! - Herb Chambers Hyundai of Auburn

Everyone was extremely helpful and friendly.

Everyone was extremely helpful and friendly. Speedy service. I will recommend this place to everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're honored to receive your support! Thanks for visiting Herb Chambers Hyundai of Auburn and please don't hesitate to reach out the next we can be of service!

Iffy in service was great!

Iffy in service was great!! It would have been nice if the prior service advisor that I worked with at my last oil change warned me about my breaks that required replacement this next visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your honest feedback. We're so glad to hear that your experience with our service team was great! However, we apologize for any inconvenience caused by not being notified about your brakes during the last oil change. We take this seriously and will do better in the future to ensure that you receive the most comprehensive service possible.

My trip to Herb Chambers was by far the BEST car buying

My trip to Herb Chambers was by far the BEST car buying experience of my life, from test drive to signing to driving off the lot with my brand new Santa Cruz, I would honestly recommend the Hyundai or Toyota Dealership in Auburn, MA. I told them what I wanted and they delivered! I Love my vehicle, Thank You!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review, Andrea! We're so glad our team could make this your best car-buying experience yet and we're thrilled to hear you're loving your new Santa Cruz. Please don't hesitate to reach out if there's anything else we can do for you!

Consumer response

You deserve a great review and I will tell anyone that’s in the market to go and see you. Not this year but next, I will be in to have the tow package done.

I was pleased with the attention given to ensure that

I was pleased with the attention given to ensure that after the supply problems were solved the expediency taken to restore my vehicle in a timely fashion was accomplished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our team at Herb Chambers Hyundai of Auburn restored your vehicle in a timely manner! Thank you for taking the time to share your positive experience with us! We hope to see you again soon!

Although they were fully booked for months, there were

Although they were fully booked for months, there were able to squeeze me in for an oil change. The vaccines and washed my car as well. They really take good care of my car every single time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad we could help squeeze your vehicle in for an oil change, Dani! We hope to see you again for your next routine appointment! - Herb Chambers Hyundai of Auburn

Brittany was very professional and courteous and

Brittany was very professional and courteous and helpful Service is always top notch. Always very punctual

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Herb Chambers Hyundai of Auburn with your service needs! Brittany & the team appreciate your kind feedback and look forward to seeing you next time!

Fast, easy, fair and convenient.

Fast, easy, fair and convenient. Martin was very knowledgeable about all the different models and comparison values.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Martin & the Herb Chambers Hyundai of Auburn team with your business, Brian! We appreciate you taking the time to review your experience and hope you won't hesitate to reach out if we can be of service again in the future!

My lease was up and Stan made it easy to decide on my

My lease was up and Stan made it easy to decide on my options to buy or lease again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad Stan could make the process easier for you! Thank you for being a Herb Chambers Hyundai of Auburn Customer!

Very professional and knowledgeable.

Very professional and knowledgeable. and always do a great job in servicing my Genesis G-80.Also I noticed dealership is always well staffed and trained in all departments! Ethan and Brittany were very thorough and competent in their work and even washed and cleaned my car. Joe C

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your recent visit! We're so happy that Ethan and Brittany earned your 5 stars! See you next time, Joe! -Genesis of Auburn