Reviews
Always try to accommodate your needs in a very reasonable...
Always try to accommodate your needs in a very reasonable and responsible way. Everyone is more than nice and accommodating .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you feel confident coming to see the Herb Chambers Hyundai of Auburn team! Thank you so much for being our loyal customer! We'll see you at your next appointment!
Happy customer- But really wished I they could find me my rainguards for my Palisade’s windows as I have been asking for a whole year and still haven’t gotten them.
I left the car on a Monday Matt responded to me within...
I left the car on a Monday Matt responded to me within two hours with a quote and it could be ready by Tuesday. Being retired I asked if he could come in lower and he did, I told him to go ahead with the job. Thursday came and I called him he was sorry that it’s taking so long but there was a part that should be replaced rather then let it go and I would have trouble down the road. That impressed me, it was not until Monday that I got a call the car was ready but it was Matt’s day off. When the woman gave me the bill it was much higher than we had discussed so she brought it to the service Manager and he saw Matt’s note about the discount and corrected the bill. I know it took a long time and maybe they went the extra mile on making sure it was done right! Thank you! Great job.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy Matt could make your experience timely and enjoyable! We appreciate you taking the time to leave us your honest feedback! Thank you! - Herb Chambers Hyundai of Auburn
This dealership always goes above and beyond what is...
This dealership always goes above and beyond what is expected. For instance today I had white paint on my bumper and asked for some advice on how to get it off due to the protective shield I have on the car. When I receive the car back after my oil change the white paint was removed from the bumper at no charge. I highly recommend anyone to use Hyundai of Auburn for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this experience, Karen! We're truly grateful to have you as a Genesis of Auburn customer and look forward to your next visit with us here at Genesis of Auburn!
First experience buying a car The people are friendly and...
First experience buying a car The people are friendly and knowledgeable The experience was educational and I got a very nice car
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so glad our team could make your first vehicle purchase a five-star experience, Samuel! Thank you for taking the time to leave us your great review!
Great Service at Herb Chambers Auburn, they were quick,...
Great Service at Herb Chambers Auburn, they were quick, efficient and followed all safety protocols.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We hope to see you again next time here at Herb Chambers Hyundai of Auburn!
Had an oil change and rear brakes doneWhen I got home...
Had an oil change and rear brakes done When I got home noticed the rear passenger side tire bolts were loose I tightened them Hope the brakes were done on that side and that the bolts were just loose
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Rusty Clifford - General Manager - rclifford@herbchambers.com
Paul was knowledgeable, patient and professional...
Paul was knowledgeable, patient and professional throughout my entire car buying experience, thank you So much again Paul!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this wonderful feedback, Sabrina - Paul will be so happy to hear it! Your business is very much appreciated by our entire team here at Herb Chambers Hyundai of Auburn and we hope we have the privilege of serving you again in the future!
The service manager did a thorough check on my car and...
The service manager did a thorough check on my car and recommend to fix some parts. The vehicle is running great and I appreciated his hard work. Thank you for your excellent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! It means a lot to hear that you're satisfied and we hope we have the opportunity to serve you again in the future! - The Herb Chambers Hyundai of Auburn Team
My husband and I have been buying our cars from Herb...
My husband and I have been buying our cars from Herb Chambers Hyundai for 30 years. Marty Reardon is the best salesman there is.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear! Thank you for taking the time to leave us your honest feedback and five-star rating! - Herb Chambers Hyundai of Auburn
Salesman and the Sales Manager were extremely helpful...
Salesman and the Sales Manager were extremely helpful without any high pressure. Clean dealership. As well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill, we are so proud to hear that our team at Herb Chambers Hyundai of Auburn could do a great job for you! Thank you so much!