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Herb Chambers Hyundai of Auburn

(1,605 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We drove 3.5 hrs there for a car that we plan to have be...

We drove 3.5 hrs there for a car that we plan to have be our forever car. Before arriving Jackie and Lauren answered our question for buying a car out of state. Once we arrived and took it for a test drive Adam the manger was profession and responsive to a couple of issues we found. Stan our sales rep was warm, attentive and efficient throughout the sales process. Big thank you to the team, we got a fair deal and great service (including a soild Chinese restaurant recommendation). If you go, here you are in good hand. *Follow up we started having intermittent issues with the a/c with in the 30 day warranty. They ordered a new compressor, but it is now November and the work has not been completed. We have had to place numerous calls and have received the run around with no call backs and "unavailability". We just want this fixed,very disappointed with the post sales service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

This review means more to our team than you know! Your confidence in us makes our day! Thank you so much! - Herb Chambers Hyundai of Auburn

Love my Hyundai

From the time I got my car at herb chamber - to every visit I have I have gotten the best care and so has my car. I got another Hyundai from another dealership and it’s been a night and day experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marilyn, we are so proud to hear that our team at Herb Chambers Hyundai of Auburn can take great care of you!

This was my first new car buying experience, and it was...

This was my first new car buying experience, and it was absolutely fantastic! Especially with how short supply is right now, I thought car shopping would be awful, but it was thoroughly pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first new car purchase! Thank you for coming to Herb Chambers Hyundai of Auburn for this exciting experience!

Good quality service, efficiently performed. Minimum...

Good quality service, efficiently performed. Minimum hassle, with fairly comfortable waiting area made time pass quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-stars! We appreciate your recommendation! -Herb Chambers Hyundai of Auburn

2 cars 2 service applications in 2 wks...TWO super...

2 cars 2 service applications in 2 wks...TWO super satisfied encounters! What else is new? Serv. Mgr. Matt along with Advisors Holly and Jim were all involved in the interaction. Even with the rain...after completion of service...still washed and vacuumed the car. Who does that? lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review! We appreciate you trusting Matt, Holly, Jim and the rest of the team with your vehicle and hope we can be of service to you again in the future. Take care! - Herb Chambers Hyundai of Auburn

Great service at service desk for a recall appointment....

Great service at service desk for a recall appointment. Very efficient. Very polite. No delays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for the great review of Herb Chambers Hyundai of Auburn! We appreciate your positive feedback and hope we can be of service to you again in the future!

The facility is clean and professional. My car was...

The facility is clean and professional. My car was received quickly, all of my concerns were noted and checked, service was quick and efficient, I was informed of progress and findings as they occurred. I’ve always been very pleased with the service here and will continue to bring my vehicle here for service. The waiting room is clean, comfortable, roomy and there is excellent individual serve free coffee!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are so proud to hear about your time at Herb Chambers Hyundai of Auburn! Thank you very much!

Service was of the highest quality; service...

Service was of the highest quality; service representatives were simultaneously highly knowledgeable, cordial and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback about our team! We're glad you enjoyed your visit here at Herb Chambers Hyundai of Auburn and we hope to see you again in the future!

Marty is my go to guy when ever I want a car or SUV he is...

Marty is my go to guy when ever I want a car or SUV he is courteous & well knowledgeable on Hyundai vehicles great guy to do business with thanks Marty I love my Hyundai palesade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Herb Chambers Hyundai of Auburn

Great dealership. Very clean and organized. Easy to find...

Great dealership. Very clean and organized. Easy to find and great people! Easy to navigate through the dealership and has accessible bathrooms

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback! We appreciate you visiting us here at Herb Chambers Hyundai of Auburn and hope to see you again in the future!