Herb Chambers Hyundai of Auburn

Clean with decent selection of cars. My salesman Paul was pleasant and listened to my wants and needs, most importantly NOT PUSHY! This was my first time buying a Hyundai and probably not the last.

Just had a service performed. Matt Carney, Serv. Mgr. always makes sure all your needs and requests are met. He always engages an explains everything. NO hidden agenda! Bought 2 vehicles from Herb Chambers. A Hyundai owner for life...why go anywhere else. Ty for the confidence you give to your customer's!

I have bought my last three cars there and they are always friendly and helpful. Jeff was great going through the procedures when I was considering making the purchase.

Excellent service. Picked up our car and left a loaner 50 miles from their facility

We have been leasing or purchasing our cars from Herb Chambers Hyundai in Auburn for the last ten years with excellent results. The staff is always well knowledgeable and they do their best to always get us the best financing deals.

Excellent, friendly, customer service. Rigorous attention to detail and customers’ schedules and needs. All transactions are clearly explained. Very happy with all aspects of the dealership.

I brought my car into the dealership for an oil change fluid top off in an inspection and I don’t think any of the fluids were topped off and filter was so dirty. My husband looked under the hood when I got home and he was extremely disappointed I don’t think I’ll be bringing my car back there for service in the future.

Dealer replaced motor under warranty and provided loaner car while work was being done. Work was complete quickly and to my satisfaction.

The staff was very helpful and friendly. They made the process of buying a car a painless experience. I ended up with a beautiful car that suited my needs and was affordable for me.

Had an animal die in the duct work of my car. After some research it was determined only way to get it out was to fully remove the dash. After calling around to some local shops I ultimately decided to go with the dealer. Figured it was a complex job and I was better off going to people who work on Hyundai all day. I ended up going through insurance to be reimbursed for most of the expense. Anyways, booked the appointment to have the work done. Dropped off on a Tuesday morning and was told it would take probably 3 days to complete the work. Called on 3 consecutive days leaving messages for service managers to try to get an idea of when the car might be ready (I live about 30 minutes away so needed to coordinate ride). Did not receive a call back until Saturday (5 days after dropoff), and was told the work had not even been started. Additionally this was July 4th weekend so nobody would be in on Monday to start it meaning work would begin a full 7 days after my scheduled in advance appointment. The next week was more of the same story, called in often to check in progress, rarely got calls back. Finally got the call on Saturday that the car was ready. I go to pick it up and there was an exta couple hundred dollars of work performed that I had never authorized. This worried me as I had already had to get all of the work pre-approved by insurance. No general manager was working that day for me to talk with. Already fuming, I get in the car to take it home and immediately notice that the steering wheel is all torn up from the dash removal. At this point I just need the car back so I start driving home. Get halfway home and it starts raining at which point I discover the wipers no longer work on anything higher than intermittent. Finally a take a turn and water comes spilling in to the passenger side floor from what turned out to be a missed AC drain connection so it was just draining into the ductwork. I called dealer back and this was the only time things were handled well. Service manager came to my house and brought the car into work with him to have those 3 new issues remedied. In talking with Matt the service manager it was agreed upon that as a result of all these issues and the fact that I was without a car for 2 weeks for what was promised as a few days work, he would refund me whatever amounts did not end up covered by insurance (deductible plus any overages from the unauthorized charges). I emailed him a month ago with the details once everything was finalized by insurance. No response. Called yesterday and spoke to a different service manager and now suddenly today am being told they are not giving me anything for the trouble. I made the mistake of trusting them to do the work, and the additional mistake of trusting them to make their various failings right with me.