AutoMax Preowned Framingham

This is the second time I have bought a car from AutoMax and the experience has been wonderful. No matter what Sales Person you are buying from they all help each other to help you. Nothing but great service.

I went in to go test drive a X3 the dealer was busy but was seen by sale rep I was on car within ten mins. Sale rep was real patient and honest. This dealer actually want to help people and not juts make money of you. The general manager real nice and able to work with you to get the car you want. The buying process we smooth and fast no running around. I am really happy with my sale and I will buy another car from the automax Framingham.

Been looking for a car for a while. went to automax right away .Issac Torbay directed me to the car I was looking for. Paul Dicarlo , and issac worked as a team and sold me a car. Great sales men, When it came to financing Mike Rowe nailed it great rate very happy. The car needed minor work that I knew about , service department is awesome, Mike Dommins total professional took care of me right away. thanks Mike looking forward to do business with you in the future.

best deal on the car i wanted. the process was quick and smooth

Dino was a joy to work with. He was a great salesman who definitely put me first. He was honest and looked out for me, the customer. Some of the other guys come across a little gruff but bypass them and go straight to Dino.

Steg Bagley and David Kerr did an Excellent job in providing me with a no hassle sales deal. Thanks guys, Richard

The guy that was going through the last process in the sales is horrible. when we were not happy with the price he said " you should have told me in the beginning there's other customers waiting", he should not be working in that kind of job. such poor customer service! he said he was the manager, and chewing on his tobacco while talking! gross!

Great selection ... friendly ... reasonably priced.

Thanks for wasting my time! I spent all day at this dealership. After driving and hour to the dealership knowing what vehicle we were interested in I proceeded to look the vehicle over and notice the tread on tires was a bit low and the pads looked close to end of life. The sales guy looked up what it said it needed in the computer which was only a ball joint. The sales guy Robert was great and got it on the lift so I could further inspect the car. During the further inspection I notice it needed a left inner / outer tie rod and rather than a ball joint what it needed was a wheel hub (Bearing), were the dealer had previously diagnosed it as a ball joint. They also put a tire gauge on the tires to validate my concern about the tires, and it was agreed that the rears were also End of life and the fronts were not to far off. For the record I have 25 years of car experience. Despite putting this car on the lift and going over it with one of the mechanics and after it was agreed that this car needed exactly what I suspected it did, The finance guy Billy chose to yell at (me) a customer and insist on talking over me. While I tried to calmly explain I understand what is in the computer however I already put it on the lift and inspected the car with one of there mechanic. He has the xxxxx to just keep talking over me and yelling at me insisting he would tell me what was wrong with the vehicle rather than stop to listen to what I had to say and tell me he had one of HIS mechanics look it over. To me, implying that I don't know what the xxxx I'm talking about. FYI Get better mechanics. So rather than stop and try to listen and understand what had already been done and agreed he unprofessionally continued to yell at me the customer and refuse to close the deal and sell the car. The way I see it they take advantage of customers who don't know what to look for when buying a used car. Get them into a loan and then need major car repairs 3 months down the road. I am so disappointed with this dealership and hate dishonest dealerships who try and take advantage of people who don't know what to look for. Billy just loves to hear himself talk and has no customer service experience. Get rid of him and maybe rating will improve. Had a great experience with the sales guy Robert however and am sorry that he did not get this sale. I thought after I left I would be giving this dealership high ratings, but BOY DID BILLY SCREW THIS UP!!!!!

The people here are amazing! Great customer service. We will never shop anywhere else! Note: we drove over 2 hrs to buy a car from them!