Reviews
Missing hub cap
I went to get an oil change and had my tires rotated and noticed that they forgot or didn't put my hub cap on correctly and now I'm missing a hub cap...and out $50
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Experience
The staff was knowledgeable and friendly. My experience was great overall and will certainly be back. I have and will continue to recommend this dealership to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Warranty repair
My Jeep went into the garage a few minutes after i arrived. I had an appointment, and they honored it well. Repairs were done quickly and professionally. Exactly what i expected and exactly what i got. I'll be going back there for my next Jeep for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Smooth
Work within financial standards. Relaxed and easy transition. Everything was worked out in an orderly fashion. Was very happy with the outcome of my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Service
New car brought in for emergency service took two days to be seen was told I opted out of a loaner and shuttle service wasn't available
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great!
Excellent service, not a long wait for an oil change. Everyone nice and pleasant. Chad Nelson was an excellent salesman. I would definitely go back and buy more cars from there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience.
Bruce was very helpful and professional dealing with my repair. Exceeded expectations! I was very pleased with the clear communication and quick turnaround. I look forward to working with him again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at your dealership was amazing.
From the minute I walked in my experience was amazing. Mike and Saba went about and beyond and are a great asset to the Kelly Family. Additionally, In walking around your servie area and showroom almost everyone seemed to be smiling, both employees and customers. I left your dealership informed, well taken care of, and most importantly happy. Keep up the great work
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchase of a pre-owned Jeep
Wanted to give a rave review to Jimmy at Kelly for his outstanding help with getting me the soft top for my Jeep. I had purchased a pre-owned Jeep earlier this month and it was supposed to come with a premium soft top. After picking up the soft top and attempting to put it on the jeep, i realized some of the pieces were missing. Thanks to Jimmy I now have all of the pieces to the soft top and he even took the time out of his day to help me put it on the jeep and make sure everything fit before I left. He really made the whole experience much more pleasurable and made me feel like i was important enough to pay attention to. Thank you Jimmy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great Experience with both Sales & Service
I recently purchased a used Wrangler and this was the best buying process i've had out of the many other dealerships i have worked with/bought from. Gus was a great sales rep, no pressure, focused on my needs and followed through on everything he said. In the finance office, closing my loan, Dan worked with us and did a great job explaining my options for financing and vehicle protection. He really seemed to care about what was best for me and didn't make me feel pressured either. After purchasing I worked with Jimmy to resolve a minor issue and he went way above and beyond to ensure everything was taken care of and I left happy. I would have no hesitations in recommending this team to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
