Lexus of Naperville

I had the most horrific expereince from the most stuck up,un professional Salesman,extremely smart mouth person at this dealership.I'll not buy any cars from them nor would i recommend this dealer to anyone.I'll definitly share this expereince with all my freinds and family.I inquired about an online offer on a car and asked if it's possible to accept my offer.I got a reply back saying you want us to discount this offer,its very unrealistic.All i did was offer what i can afford didnt ask about what you think of me.So i replied okay your loss and got a reply right back "we dont take LOSER offers - indirectly pointing fingers and saying i am a Loser !! What the heck is this guy thinking!!!!!

I went in to buy a 2008 Nissan 350z. Prior to coming in Hani had contacted me and together we were able to work out a way to purchase the car. He helped every step of the way and I can honestly say without him I would not have been able to get the car of my dreams. I can honestly say he was the best salesman I have ever ran into. He answered each and every question of mine and kept me well informed so that I could prepare everything that the bank needed to approve me for financing. I would recommend him to any person interested in stopping by this dealership. A+++ in everything.

i went to this dealership to look at a used acura mdx upon arrival i was greeted by george devries a salesman. i ask about the mdx he got the key and i looked it over took it for a ride i noticed the tires with very little life on them left and the engine check light stating the battery or electrical system needed repair along with a belt noise. so i told the saleperson about the issues at that point i was skeptical about the vehicle but it appeared to be in good condtion otherwise. he said it had two new tires on it but that was not true. he then returned and said it was not properly inspected and needed to have the shop look at it and to come back before 1pm which i did he said it needed all new tires and they would replace them and it needed a battery and belts which they said they would replace also so i thought ok lets get a trade in value on my car and see if this is possible .Paul Cocco inspected my 2007 volvo c70 which is in really great condition i have recieved trade values from other dealers and the price they gave me was several thousand dollars below wholesale value i dont think they do a very good job of appraising trades very sloppy. George slid me the numbers i said your way off and was disturbed by the extremely low offer and there was nothing else to discuss so i left he was leaving at 1pm and must have been late for tee time at the golf course and didnt want too bother with a sale of this matter. my car has brand new tires and no issues theres was filled with flaws . i was amazed the way they handled the whole process like who cares if we sell another car and i left. paul did call me back after i called to complained of the sloppy appraisal saying we will take a second look at the offer and there is nothing to compare it too ?? and its a hartop convertible telling me they will have a hard time selling it ?? not a great sales pitch after the damage was done just pretty unfair i would say i would not consider lexus of naperville and give them fair to low rating for customer concerns and service think twice before buying at this dealership at least on used dont know about new

I could have not been more pleased! A very enjoyable car buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was completely satisfied with the purchase. Any questions or requests were met in a timely manner. Sal went above and beyond what was necessary to make me a very satisfied customer. I would highly recommend Sal and Lexus of Naperville. Sal is definitely an asset to the Lexus and the dealership.

What a fantastic experience @ Lexus of Naperville! Hani Dolat is THE best car professional we have ever dealt with. Is it because he is a Lexus representative, or, is it because he deals with high quality and luxurious vehicles? It is a combination of both AND he is a GENUINELY great person to talk to and deal with. We came in there to test drive a used Lexus expecting to get the "run around" in negotiations. We were surprisingly wrong! Hani dealt with us in a manner so professional and did not spend time "talking with the manager in the back". He gave us a price and we countered it and Lexus met our price! How simple is that? Definitely NOT the "old school" way of doing business. After making the purchase and finalizing the paperwork, (which, by the way, took only approximately 10 minutes since we had our own financing) Hani spent an hour with us going over the details on how to operate the intricacies of our "new to us" used Lexus. What a refreshing way to do business! We are looking forward driving our "new to us" Lexus and future visits to the dealership since they are providing free car washes to customers that purchase from them. Kudos to Lexus of Naperville for snagging Hani Dolat to their dealership. Quite an asset! My wife even commented, "Pretty soon, Hani, you will be managing this dealership!" Thank you Lexus of Naperville.

Bought my car in May 2013. Lots of fun but the technology is "too much" for me. Michael Comer has been a huge help teaching me all the bells and whistles. I am on my way to making the nav do everything it is designed to do. I bought my car because a neighbor raved about the dealership and now I see why. I would absolutely pass along my endorsement for Lexus of Naperville.

This was my first Lexus purchase and first experience buying a car from Lexus of Naperville. Simply put from the initial meeting with my sales person, the dealerships evaluation of my used car trade in, the fairness of the car price, their "no pressure" approach to the customer and the incredibly thorough experience picking up my Lexus RX350.... it was a completely enjoyable experience. I have purchased half a dozen cars and never once would i have said that statement in any previous car purchase. I would most definitely buy a Lexus from Lexus of Naperville again!

Nick went way and beyond to make buying this suprise present for my husband easy as can be! I will recommend him to all of our friends

The reason for the great rating, in addition to the great RX350 we purchased was the service provided by our Sales Representative Sal Sala. sal was very helpful, courteous, and professional in determining our needs, and exceeded our purchase expectations. Very helpful, and informative and made us feel our business was truly appreciated. I would definitely recommend Lexus of Naperville for your next purchase, and highly suggest asking for, and relying upon Sal Sala's help and expertise. Wendell, and Sue Leite

Went in for tire rotation and see how to install bike rack. Our service consultant was do helpful and our service tech was very patient with us on showing us how to install our bike rack Kudos to both Cindy and Aaron Lexus should be proud to have two great employees