Reviews
Great service
I visited Lexus of Naperville on 3/4/2020 and all I can say is WOW . I had such a good experience with Dan Foster. Dan answered all my questions and helped with the whole process which made the whole experience awesome. I’m so happy.Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks very much! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead!- Gary Jaros
Best prices within 5 states of Illinois. The preowned...
Best prices within 5 states of Illinois. The preowned trucks I tested were all reconditioned properly (new tires, alignment, brakes etc) unlike some other dealers (Performance in Covington, KY & Brookfield WI Lexus). Great overall experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is great to hear Nick! Thank you so much for the review and 5-star rating! We're so glad we could provide you truly exceptional service! Have a great rest of your week.- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Easy Peasy
Buying my car at Lexus of Naperville was a delight. Everybody that I dealt with was very nice, knew what I was looking for and helped me accomplish my goal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead! -Gary Jaros, General Manager gjaros@lexusofnaperville.com
Amazing Service
I had a great experience at this location to purchase my vehicle. I worked with George DeVries. Let me just say, he is AWESOME. Not only is he friendly and personable, but he worked with me so well every step of the way, making sure I understood everything and was satisfied with the purchase of my dream car. Can’t say enough great things about him. Would definitely recommend others to this location.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the truly exceptional words about George and our team as a whole here at Lexus of Naperville. Please let us know if there's anything else that we can do for you down the road. All the very best for now! - Ben Curcio, Service Manager bcurcio@lexusofnaperville.com
Hani was patient and provided an honest assessment of...
Hani was patient and provided an honest assessment of each vehicle I test drove. I trusted his opinion and would refer others to him as well as the dealership. Rich Sarto in Service made a traumatic experience with my trade in very tolerable. Thanks, Rich. Overall, it was a positive experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the truly exceptional words about Jeff and our team as a whole here at Lexus of Naperville. All the very best for now! - Ben Curcio, Service Manager bcurcio@lexusofnaperville.com
Purchase of certified Lexus NX200T
This is our second purchase of a Lexus from Lexus of Naperville. I seldom purchase cars from dealers but Lexus of Naperville is an exception. I have gone there for service the last few years and have developed a trust in their service department that the work is done right and on time. I also have developed a trusting relationship with the sales representative Mr. Sal Lala. I am an engineer so I ask a lot of questions regarding the cars i am considering buying. Sal answers all of them . Together we agree with any needed repairs and a fair price for the vehicle. I believe that their mission statement of serving the customer is higher than most dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is amazing to hear! Thank you so much for this truly exceptional review and for sharing the photos too! We appreciate your loyalty as always! All the best! -Gary Jaros, General Manager gjaros@lexusofnaperville.com
Attentive and helpf
I was pleased woth the overall sales process. Dan Foster was my salesman and was patient with my multiple test drives and many questions. There was no pressure to buy and the negotiation for price didnt start until I initiated it. I am happy with my new Lexus LX 570.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks very much! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
We came from Louisville to buy our car. Experience was...
We came from Louisville to buy our car. Experience was great! We will make the trip to buy our next car. Mike was great!!! Everyone in the office were very friendly. We tried to buy the same car in our home town but couldn’t find exactly what we wanted. Mark called an spoke with Gary and worked our deal before we got there. They were all Very organized and had the deal ready for us when we got there. Even a big bow on our car ! Mike deserves a metal for training us on how to work all the gadgets on our new car. We we very impressed buy the small driving course they had. No one in Louisville offers that. They were very accommodating if our time since they knew we had a 6 hour drive back home. They even offered to pick us up at the airport . So if you are looking for a Lexus, this is the place to go. The are several Lexus dealers close to us but no one offered this type o service. We love our new car. We bought the IS300. Great car if you are looking for sporty and luxury! Darlene & Mark
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Darlene & Mark, This is amazing to hear! Thanks so much for the truly exceptional words about Mike and our dealership as a whole! It's customers like you that really make each and every day worth it. Please let us know if there's anything else that we can do for you down the road. All the very best for now! - Gary Jaros, General Manager gjaros@lexusofnaperville.com
Always have a good experience with Hani....
We keep coming back to Lexus of Naperville because of Hani Dolat. Hani has sold us 4 vehicles and each time it's been a very good experience. Not only is he very knowledgeable, but he is also very accommodating and easy to work with. I highly recommend using Hani. You will be happy you did!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks very much! We are so pleased to hear you had a truly exceptional experience with our staff! Have a great rest of your week ahead!- Gary Jaros, General Manager gjaros@lexusofnaperville.com
Exceptional service from Rick VanPelt. He always goes...
Exceptional service from Rick VanPelt. He always goes above and beyond to make car buying a smooth and enjoyable process. I will definitely buy my next car from him as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this kind review and truly exceptional feedback about our staff! We are so grateful for these words. We hope to see you again soon! Have a great day!- Ben Curcio, Service Manager bcurcio@lexusofnaperville.com
