Lexus of Naperville

Lexus of Naperville has been our dealer of choice for the last 20 plus years. We have never had a bad experience. More importantly, our sales person, Rick Van Pelt, has been our guy throughout the years, He is extremely knowledgeable, always willing to help with technical issues and available almost any time we need him. Pete R

Frank helped me narrow down my options and answered all my questions before, during and after. It was clear customer satisfaction was his focus! This is my 3rd purchase from this dealership and I couldn’t be happier with the service they provide! I especially appreciated Frank’s willingness to help and knowledge!

Excellent buying and trading in experience. Nick Gerlack was pleasure to deal with. Highly recommend this dealership and sales consultant. First time Lexus owner-very satisfied

I was denied a walk in oil change two days in a row. I even showed up at 4:40PM the second time, way before the service department was due to close. An appointment should not be necessary for an oil change, it takes less than 15 minutes for a good technician to drain the oil and filter while performing the underbody inspection.

Nick took great care of me from the minute I arrived to pick up my new vehicle. The entire staff was pleasant and welcoming. He determined the level of detail necessary to answer questions I hadn't considered, yet kept things moving so I could keep my schedule. Thanks for everything!

Had a great experience with Hani Dolat my first visit very informative and patient. Went back two weeks later purchased my first Lexus 2019. Thanks

George DeVries was wonderful on the purchase of our new Lexus. It was a great pleasure to meet and appreciate all your help today! Thanks again

I filled in a form online to get information about a model I was interested in. I was contacted via text message which I found to be convenient. We exchanged texts for a few days and eventually I text and asked if I could come in to see a couple of models. An appointment was made for me, and when I arrived, Frank greeted us at the door. We saw my reservation on the screen when we arrived. To my surprise, a model and year I was interested in had arrived recently. It was exactly what I wanted. Frank took us on a test drive, gave us a price, got our trade-in appraised, a deal was made, and we were out the door in about 2.5 hours. One of the best experiences I've had buying a car.

Mark is the best salesman ever! He helped me through the sales, service, finance and vehicle delivery prrocess-making it so easy for me even though I am a road warrior sales manager myself. He even found a set of mats for me when mine went missing. I would highly recommend him to anyone buying a vehicle.

Overall,we're very pleased with our experience with Lexus of Naperville. Our sales consultant Robin Zachary was professional, knowledgeable, no pressure and a pleasure to deal with.