Lexus of Naperville

Not through when you take your car here. I had high hope's for Lexus of Naperville. Tok car in for a recall and a front noise when turning. Lexus said I needed front brakes upon inspection, pads were REALLY low. Didn't bother checking the rear. Was told by ANOTHER place (oil change) 5 days later that the REAR brakes needed replacement and Lexus should have caught it. The rear brake pads are not even touching the rotors properly and they even showed me. What's worse is Lexus has a break special this month you would think they would want to check all cars for this to generate revenue. I guess they have enough money 50k+ for a car ,so who wants another 400.00 for break pads? Sadly, now more of my time needs to be wasted for more break work that should have been caught at the same time as my front pads. Also, when I called Lexus back regarding this issue I had to call 3.. yes 3 times to get an answer as to why. They stated that they just didn't inspect the rear since my car wasn't in for a break check initially. Customer service is not a priority here if it takes 3 separate phone calls on different day. Don't bring your car for service here.

Dan Foster made my purchase anxiety free. He never pressured me and was patient during the entire transaction. I came in looking for what wanted and left extremely pleased with my purchase. Dan was the ultimate professional.

This was my 5th new car purchase over the last decade (2007 Honda-New/Finance, 2015 Audi-New/Finance, 2017 Audi-New/Lease, 2019 Hyundai-New/Finance); this was by far the best new car acquisition experience, hands down. Following a request I submitted online, an administrator contacted me within a few hours to set up an appointment for a same-day late afternoon meeting (and rescheduled with me via an online chat system available on the Lexus of Naperville website) then my sisters and I returned the next morning to establish the final pricing and get the paperwork completed. Dan Foster made the final decision-making process surprisingly easy, especially given the nuanced circumstances of how we wanted to purchase this vehicle (2020 RX350 AWD, Dec 2019). He is well-versed in the vehicles, incredibly easy to work with and accessible for question... a solid professional. Some of the notable actions taken by Dan and his apt utilization of the Lexus of Naperville team include: (1) laying out the major differences in available vehicles/add-on options/older-to-newer model comparisons, etc; (2) providing an easy comparison of the final two vehicles we were debating between (even doing this on Lexus' official website is a chore) for add-on options and pricing; (3) doing all the legwork working with the GM and finance team in the background (no dealing with management for commercial negotiations) to get the pricing into a comfortable place for both parties; (3) transferring an older car title from myself to my sister (whose name the new finance would be under) to use as the trade-in... this all happened in the background with minimal involvement from us; (4) promptly having his team do the trade-in vehicle assessment and offering a final value and describing exactly why it may not be the full value (the latter part is the most important); (5) processing the new car registration and installing new license plates (no visit to a Secretary of State office/DMV); (6) removal of all stickers/plastic wrapping, cleaning of new vehicle, getting the vehicle ready-to-go; (7) letting us borrow the giant red bow for the December to Remember event (gift for our parents); (8) offering an official vehicle walk-through to get whoever acquainted with the features of the car; (9) finalizing paperwork/warranties - this is usually the most stressful part as it is almost always rushed and filled with painfully convoluted paperwork with unexplained numbers and a host last-minute add-ons that some may not fully consider before going into the purchasing process. Yes, it was still a fast-paced process but questions/concerns were answered thoroughly and the warranties/add-ons were laid out well on a digital smart board (in lieu of those brochures for body wraps, extended warranties, and whatnot). All that being said, this experience was top notch but it's still good to come prepared to make both parties' lives easier. I would recommend doing your due diligence to help streamline the whole experience (e.g. know what models/options to compare, understand reasonable vehicle pricing for that location/region, (if you're not paying cash) estimate your credit score and expected finance APRs along with the range in monthly payments you'd expect, have your trade-in vehicle title ready, etc.). These folks aren't mind readers so give them something to work with. In summary, we had plenty of questions, concerns, and expectations that we laid out for Dan upfront (and several strewn about during our various discussions) and he did a stellar job walking through all of them and going above and beyond what we expected from a sales representative. Honestly, kudos to Dan Foster and kudos to Lexus of Naperville's team.

Purchased another NX from Rick Van Pelt. He knows his products and is customer focused whenever I have dealt with him. Can’t beat their professional and courteous approach to helping a customer. The added bonus is the excellent service department. I highly recommend Rick and Lexus of Naperville..

Ask for Mark Malak. He was a pleasure to do business with. He provided excellent service and a great overall experience. I will go back to Mark for my next car.

I bought a RX350 in October. The dealer and salesman, Rick Van Pelt, were excellent. Car was prepped on time and was spotless. The instruction on the car was thorough and simple. Thank you.

Very knowledgeable of product. Very personable and no pressure selling took the time to listen to our needs and wants. Started out just looking and ended up buying the next day. We were impressed how smoothly everything went. Couldn't be happier.

Unplanned purchases are always with some trepidation; we were not planning anything, but last summer a vehicle appeared in the showroom at "L of N," and it would not 'go away'. Every time we came into the store, it was still there. Summer turned to fall and a few days before official winter, our purchase was negotiated. Two exceptional members of the sales staff are Sal Lala and Tony Stewart, who made the deal possible and fair-minded. The process was rather long, because we (my wife and I) needed extra time to decide. We 'kicked the tires' for nearly five weeks, and these gentlemen accommodated our dance without being pushy or intrusive. It was a nice experience. Our trade-in was given the best dollar value, while the new vehicle's price and after-purchase packages (extended warranty, 3M shield, special coating, pre-paid maintenance, etc.) were negotiated to honest price points. I don't believe we could have made a better deal. Thanks, Lexus of Naperville staffers, Sal and Tony especially! Apologies for this commercial, but in our case it was a 'December to Remember', indeed. Sad to see the not-so-old vehicle go, but we are very happy with the new one.

Frank was very helpful, professional and courteous. He made the purchase possible, worked with us within our budget. the overall purchase experience was a very positive one.

Robin was very patient with me. I found him very easy to work with. I would definitely recommend him to any friends interested in buying a Lexus.