Reviews
Beautiful facility!
Nestor was so personable and attentive plus he knew every feature of NX300h. On our test drive, he demonstrated all the latest technology I could get in my new car. He was very patient, allowing my husband to test drive three cars another day. He responded quickly to my texts and if he did not know the answer, he quickly found out. The day after the sale, I had more questions, and he was still responsive and helped with just as much care as before the sale. I strongly recommend you ask for Nestor if you are in the market for a new Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Valued Customer, thanks so much for the truly exceptional words about Nestor on our end. Here's to hoping you have a great rest of the week and more! Gary Jaros, General Manager gjaros@lexusofnaperville.com
great
Michael explained all operational details and features of RX 350 very clearly and in depth . He was knowledgeable and friendly . In future I know who to look for assistance
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Valued Customer, we appreciate your truly exceptional words about both Michael and our dealership as a whole here at Lexus of Naperville. All the best for now! Gary Jaros, General Manager gjaros@lexusofnaperville.com
Excellent Customer Service
Lexus of Naperville is top-notch! I visited the dealership on 7/24/2018 to test drive a new Lexus RX 450h. As I walked into the front door I was greeted by Nestor Urrutia who is one of their sales people. Nestor was very polite and asked how he could assist me. We walked the lot looking for the right color of vehicle I was interested it. We found the car and he went to get the key. We took a test drive and I fell in love with the car. I returned on 8/4/2018 to make the purchase. I asked for Nestor and he assisted me through the entire buying process, which took only about 2 hours. I left with a new car and a great feeling about Lexus of Naperville. If you want to get great customer service by non-pushy sales folks, you need to stop by Lexus of Naperville and ask for Nestor. I highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim, thanks so much for the truly exceptional words about Nestor and our dealership as a whole! We love the photo. Have a great rest of the week! Gary Jaros, General Manager gjaros@lexusofnaperville.com
Love my new car
Upon entering, I noticed everyone was friendly. Nestor helped my dad and I right away. He was patient and answered my questions with a positive attitude. Other employees were helpful as well. I was able to test drive multiple cars and find a great car within my budget. I am extremely happy with my purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Valued Customer, your truly exceptional feedback about Nestor and our dealership as a whole is so great to hear! Please let us know if there's anything else that we can do for you down the road. Gary Jaros, General Manager gjaros@lexusofnaperville.com
My first Lexus
Absolutely by far the easiest car dealership to Work with. Salesman was excellent they took the time to explain all of the features of the car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sandy, thanks so much for your truly exceptional words about our dealership as a whole. We love the photo! Happy Friday from all of us! Gary Jaros, General Manager gjaros@lexusofnaperville.com
Sales rep, Mr. Robin Zachary, is very professional
I highly recommend the Dealership and Sales Rep Robin Zachary ! They were straight forward and helpful. Good place. Good Products. I will buy there again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Valued Customer, we appreciate your truly exceptional words about Robin here at Lexus of Naperville. All the best for now! Gary Jaros, General Manager gjaros@lexusofnaperville.com
Spectacular
My name is Emily and I would like to say Lexus of Naperville is by far a 5 Star dealership 😀 Wasn’t in my plan on purchasing a vehicle but with the help of my 4yr old car fanatic son and my Wonderful sales consultant Hani Dolat, I’m a proud owner of a beautiful RX Sport! Never would’ve looked at an RX but Hani brought out the best they had and stole my heart! Please if you’re in search of a Lexus go here and ask for HANI DOLAT!!!!! You will not be disappointed 😀😀😀 5??????????Dealer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emily, your truly exceptional words about Hani and our dealership as a whole mean the world to us! Here's to hoping that you had a wonderful weekend as well. Gary Jaros, General Manager gjaros@lexusofnaperville.com
Awesome!!
Alex Jablonski was my fabulous salesman. He knew the answer to every question. Told me everything about the car. Extremely knowledgeable! A pleasure to deal with!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sherry, your truly exceptional words about Alex mean the world to us! Here's to hoping you have a great rest of the week and more. Gary Jaros, General Manager gjaros@lexusofnaperville.com
Dealing with Mark at Lexus of Naperville was a pleasure.
I was looking for a used Lexus and striking the deal with Mark could not have gone more smoothly. I appreciated him sharing his personal experience with the vehicle I was considering and his up-front and candid approach as we negotiated the deal. I had a great experience with all the staff I met there and I would definitely refer my friends and colleages to Mark for anyone looking for a new or used Lexus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill, thanks so much for the truly exceptional words about Mark and our dealership as a whole. Here's to hoping that you had a great weekend on your end. Gary Jaros, General Manager gjaros@lexusofnaperville.com
Always a great experience dealing with Mohammad Naim
I just leased my sixth vehicle from Mohammad Naim at Lexus of Naperville. He is a true pro - knowledgeable, friendly, efficient and honest. He is respectful of my time, anticipates my needs and always makes the sales and delivery process smooth and painless. If my wife or I ever have questions or need assistance after sale, Mo is always there to help. Thanks Mo!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rich, thank so much for your truly exceptional words about Michael, Mohammed and our dealership as a whole. Here's to a great rest of the week and more on your end. Gary Jaros, General Manager gjaros@lexusofnaperville.com
