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Lexus of Naperville

(1,331 reviews)
Visit Lexus of Naperville
Sales hours: 10:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–7:00pm 7:00am–5:00pm
Tuesday 10:00am–7:00pm 7:00am–5:00pm
Wednesday 10:00am–7:00pm 7:00am–5:00pm
Thursday 10:00am–7:00pm 7:00am–5:00pm
Friday 10:00am–7:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 8 awards
2025 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (630) 931-8247 (630) 931-8247
Used (630) 931-8016 (630) 931-8016
Service (630) 297-4443 (630) 297-4443

Reviews

(1,331 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Naperville from DealerRater.

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Get treated the way you deserve.

My experience at dealer was very successful. I was not sure of what car to lease and what will fit me budget along with what services i need it, so i can have a of peace of mind. By the end of my conversation with Abdo Ali we narrowed the options to two cars. I test drove both cars and i was finally happy with one of them and financially it was suitable to my needs. Mr. Ali was very patient and understandable and i ended up walking with my new Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
3 people out of 3 found this review helpful.

Seeking to educate

Jon approach was refreshing in that he genuinely sought to educate vs "sell" us on any vehicle. While we had a point of view on the type of vehicle we wanted, Jon offered a few additional cars to consider based on our objectives. We ended up deciding on a car not on our original list. Jon was extremely helpful in describing the features and benefits of all the cars we considered. The purchase process was smooth with each step described in detail. Jon and the team made sure that we were 100% comfortable before leaving with the car. Great experience with Jon and the dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Positive experience

Sal Lala was very knowledgeable and made the process very positive. He was in contact with us even while he was on vacation. We appreciate all the time and attention he gave to us to make our experience a good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and smooth

We found everyone to be courteous and professional throughout the process. Sales and Financing were very respectful of our time. Excellent support with vehicle technical orientation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

one happy family with Jon Krier.

What bought the car for my daughter, we were help/assist by Jon Krier who in the beginning knows how to do his job as a sales person, a person that cares on your need not his need to sell the car, explain everything and gave us enough time to decide.Wonderful person that willing to spend time to answer all your question and if he doesnt know the answer,he will ask someone and give the right answer, person that will not assume just to have an answer. Kudos also to Mr Michael who explain everything the ins and out of the car, he patiently explain to us and make sure that we know the amenities of driving the car. Awesome dealership! Come and enjoy the hassle free buying experience with Jon Krier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jon Krier is the Man

What bought the car for my daughter, we were help/assist by Jon Krier who in the beginning knows how to do his job as a sales person, a person that cares on your need not his need to sell the car, explain everything and gave us enough time to decide.wonderful person that willing to spend time to answer all your question and if he doesnt know the answer,he will ask someone and give the right answer, person that will not assume just to have an answer. Kudos also to Mr Michael who explain everything the ins and out of the car, he patiently explain to us and make sure that we know the amenities of driving the car. Awesome dealership! Come and enjoy the hassle free buying experience with Jon Krier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Pre-Owned IS

I had a no pressure, hassle free car buying experience and the vehicle is in very good condition. Jon Krier was a pleasure to work with. He kept me informed in the days leading up to the arrival of the vehicle and was very knowledgeable about the vehicles he is selling. A positive experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Sal Lala - EXCEEDS ALL EXPECTATIONS

Sal Lala was the sales consultant helped me with the trade in, and the purchase. The whole experience was very positive, zero pressure. He explained every details about the car I am interested, and patiently answered all my questions. I want to thanks him for attentiveness for all my request and honesty throughout the process. I have never imagined that I would get a salesman whose trustworthy and fair. If you are looking for a car definitely look for Sal Lala.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jon Krier

Jon Kruger, in a word, phenominal! Very knowledgeable and exceptional customer service oriented. Would I recommend him to my friends and family, absolutely! He truly made the purchase of my vehicle, hassle free! Thank you Jon for being so patient and extremely professional. Ms. Hatch

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great services.

Ali had a great sense of humor plus very knowledgable of what he was doing. Great service when it comes to help in getting all the information to get the paperwork ready so the transaction can go faster.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.